Description

Job Aid: VP - Lobby Reception & Conference Centre

Job Grade: 603
Department: Amenity Services
Location:Bengaluru,India
Reports to: VP - Regional Amenity Services Lead

Description:

Oversee Conference Centre & Lobby Reception teams, ensuring service excellence and operational effectiveness.

Join JP Morgan as a Vice President overseeing LR & CC Amenity Services, where your leadership will ensure the highest standards of service across our Conference Centers and Lobby Receptions. Collaborate with global teams and drive strategic initiatives to deliver exceptional experiences for our clients and employees.

Job Summary:

As a Vice President, you will oversee the Conference Centre & Lobby Reception teams, providing meeting planning services and managing Lobby Reception. Ensure global standards are maintained, delivering service excellence and operational effectiveness. Collaborate with Global Services, Multimedia Services, Food service vendors, and Local Lines of Business. Report directly to the Regional head with a dotted line to the Global head of Conference Centre.

Key Job Responsibilities:

• Provide operational oversight of Conference Centers & Lobby Reception, ensuring compliance with policies and regulations.

• Manage internal event planners and interact with senior management and LOB representatives to deliver outstanding service.

• Develop and maintain high-touch customer service levels.

• Review management of meeting space and maximize utilization.

• Partner on new construction and refresh projects, managing onboarding of new conference centers.

• Provide strategic guidance on vendors' development of menus, programs, and concepts tailored to site demographics and preferences.

• Manage the Voice of the Consumer program to obtain feedback and implement service enhancements.

• Gather and analyze metrics/MIS reports to monitor business trends and support operational needs.

• Determine training and development needs for the team and manage performance reviews.

• Conduct monthly reviews with the Regional head to share operational updates.

• Collaborate with India & global Amenity Services teams on strategy and innovation.

• Undertake market reviews and benchmarking exercises to analyze competition.

• Collaborate on monthly business reviews with vendors to manage performance against contractual requirements.

Minimum Skills, Experience and Qualifications:

Educational Qualifications:

• Bachelor's degree in Hospitality Management or a related field. Industry experience is advantageous.

Experience:

• 12+ years' experience in the hospitality industry managing guest experiences.

• Proven experience in business operations, data analysis, and management information systems.

• Experience managing local and remote teams.

• Understanding of the meeting planning process and white-glove customer service approach.

• Industry experience in technology, hospitality, or a related field is beneficial.

• Experience in business processes and procedures.

Additional Skills:

• Familiarity with targeted email tools and communication strategies.

• Experience in vendor management, including performance metrics and scorecards.

• Working knowledge of food and beverage and audio visual.

Competencies:

• Analytical and Problem-Solving

• Communication

• Strategic and Leadership

• Technical Proficiency

• Independence and Collaboration

• Organizational and Decision-Making

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.