Description

Be an integral part of an agile team that's constantly pushing the envelope to enhance, build, and deliver top-notch technology products.

As a Senior Lead Software Engineer at JPMorganChase within the Corporate technology team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. Drive significant business impact through your capabilities and contributions, and apply deep technical expertise and problem-solving methodologies to tackle a diverse array of challenges that span multiple technologies and applications.

Job responsibilities

• Produce high‑quality designs, roadmaps, and program charters, driving delivery personally or through engineers you lead.
• Partner across teams to design and implement observability and reliability for complex systems that are robust, stable, and minimize toil and technical debt.
• Build deep expertise in the applications and platforms you own, including their dependencies and constraints.
• Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team
• Leads initiatives to improve the reliability and stability of your team's applications and platforms using data-driven analytics to improve service levels
• Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers
• Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise
• Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly.
• Contribute meaningfully to JPMorgan Chase's SRE community through internal forums, communities of practice, guilds, and conferences.

Required qualifications, capabilities, and skills

• Formal training or certification on SRE concepts and 5+ years of hands‑on experience.
• Experience in information technology infrastructure.
• Advanced knowledge of SRE culture and principles, with a proven ability to implement SRE within applications or platforms.
• Advanced observability expertise-including white‑ and black‑box monitoring, service level objectives, alerting, and telemetry-using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and similar.
• Advanced understanding of software applications and technical processes, with substantial depth in one or more technical disciplines.
• Ability to communicate data‑driven solutions using sophisticated reporting and visualization techniques.
• Recognized as an active contributor to the engineering community.

Preferred qualifications, capabilities, and skills

• Ability to anticipate, identify, and troubleshoot defects uncovered during testing.
• Strong communication skills with the ability to mentor and educate others on SRE principles and practices.
• Continuously expands professional network and leads vendor evaluations to assess alignment with the firm's strategy.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

\n Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive. \n
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High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
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