Description

Join our Credit Strategy Forecasting & Model Governance team within Consumer and Business Banking for an exciting opportunity to develop, maintain, and govern quantitative forecasting frameworks that estimate customer credit behavior and engagement over multiple years horizons.

As a Senior Associate on the Card Finance Analytics team, you will serve as a key liaison between Risk, Finance, and Analytics teams, ensuring that forecasting models are methodologically sound, well-documented, and compliant with internal governance standards. As a high-visibility role, you will have direct impact on how the business evaluates the profitability and risk of credit line management strategies. Your outputs will directly inform financial planning, investment decisions, and risk management strategies across the credit card portfolio.

Job Responsibilities

• Build and maintain multi‑year forecasting models to estimate incremental customer engagement outcomes (outstanding balances, spend, and revolving behavior) driven by credit line management actions.
• Develop and validate step‑up factor methodologies to translate Year 1 results into Year 2 and Year 3 projections using historical vintages and segmentation frameworks.
• Design and apply control group approaches (e.g., holdouts, matched pairs) to isolate incremental impacts of credit strategies on customer behavior.
• Incorporate recency adjustments and business judgment overlays to reflect current portfolio trends, macroeconomic conditions, and strategy changes.
• Provide core engagement metric inputs (incremental balances, sales‑to‑balance, revolve rates) to Finance for multi‑year NPV and PTI calculations.
• Support trimester‑based investment review processes with timely, well‑documented forecasts to evaluate profitability of credit strategy decisions.
• Partner with Finance to align methodologies, reconcile assumptions, and ensure consistency between risk forecasts and financial planning outputs.
• Perform ongoing performance monitoring by comparing forecasts to actual outcomes across multiple horizons (Years 1-3).
• Track forecast accuracy using standardized error metrics (e.g., NMAD, MAPE), conduct stability testing of step‑up factors, and refine methodologies when thresholds are breached.
• Maintain robust model governance, including comprehensive documentation, version control, approvals, audit readiness, and remediation of identified gaps.
• Collaborate cross‑functionally with Risk Strategy, Finance, and Analytics partners to align assumptions, present results, obtain leadership sign‑off, and support knowledge transfer.

Required qualifications, capabilities and skills

• Bachelor's or Master's degree in Statistics, Mathematics, Economics, Finance, Engineering, or a related quantitative field.
• 4+ years of experience in credit risk analytics, multi-year financial forecasting, or model development
• Proficiency in Microsoft Excel for financial modeling and output presentation
• Strong proficiency in statistical and financial modeling, including time-series analysis, segmentation, and extrapolation techniques.
• Hands-on experience with SAS and/or SQL for extracting, transforming, and summarizing large datasets from enterprise data warehouses.
• Solid understanding of outstanding balances, revolving behavior, sales activity, and NPV and P&L frameworks.
• Familiarity with model risk management principles, including documentation standards, performance monitoring, and independent review processes.
• Ability to clearly articulate complex analytical findings to both technical and non-technical audiences, including senior leadership.
• Strong commitment to data accuracy, reconciliation, and quality control in a regulated environment.
• Demonstrated ability to work effectively across Risk, Finance, and Analytics functions in a matrixed organization.

Preferred qualifications, capabilities, and skills

• Experience with or knowledge of credit card, lending and/or banking industries
• Experience with Python, Tableau, Alteryx, Databricks, Essbase
• Experience with cloud-based data platforms (e.g., Snowflake) is a plus.
• Experience with matched-pair or propensity score matching methodologies for constructing synthetic control groups.
• Familiarity with credit line management strategies, including proactive and customer-requested line increase programs, and their impact on customer engagement and portfolio profitability.
• Prior experience supporting model governance reviews or working within a model risk management framework at a financial institution.

Additional Information

Applicants must be authorized to work for any employer in the U.S. We are not able to provide immigration sponsorship or take over sponsorship of an employment Visa at this time.

Final Job Grade level and corporate title will be determined at time of offer and may differ from this posting.

This role does not provide relocation assistance so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hiring.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.\n