Description

Overview

The Operating General Manager (OGM) is the on-site leader fully accountable for the performance, culture, financial health, and day-to-day operation of The Brackish Bar & Lounge. This is a hands-on operating role for a self-directed restaurant leader who can stabilize and grow the business, build a dependable team, strengthen resident and guest engagement, and run the operation with clear accountability under the strategic oversight of Troon and property leadership.

Primary outcomes include delivering a welcoming, safe, clean, and resident-focused dining experience, building a stable team, improving sales and financial performance, and creating repeatable operating systems that can support future locations.

Experience Required

• 5+ years of progressive restaurant leadership, including General Manager or comparable responsibility; multi-unit or opening experience preferred
• Strong knowledge of full-service restaurant and bar operations, staffing, inventory, events, and guest recovery
• Demonstrated financial literacy including P&L review, budgeting, forecasting, labor management, and prime-cost controls
• Proven ability to recruit, develop, hold accountable, and retain hourly and management employees
• Experience with community, club, HOA, resort, or resident-driven stakeholders preferred
• ServSafe Manager and responsible alcohol-service certification (or ability to obtain within required timeframe)
• Proficiency with restaurant POS, scheduling, inventory, payroll, and Microsoft Office systems; Toast experience preferred
• Valid driver's license and reliable transportation

Essential Responsibilities

• Own Brackish's overall business performance and operating results
• Read, interpret, and explain monthly P&L statements with variance commentary and corrective plans
• Prepare annual operating budgets and forecasts in partnership with leadership and accounting
• Manage labor, food, beverage, purchasing, and other controllable costs to approved targets
• Ensure invoices, deposits, cash controls, inventory records, and financial documentation are accurate and timely
• Use sales and product-mix data to improve pricing, menu performance, purchasing, and profitability
• Recruit, onboard, train, schedule, coach, and retain a capable front- and back-of-house team
• Set clear performance standards and address attendance, conduct, sanitation, and service issues promptly
• Develop shift leaders and department leads who can run the operation in the OGM's absence
• Create a respectful, accountable, and service-minded culture aligned with Troon and community expectations
• Partner with Human Resources on employee relations, corrective action, and compliance matters
• Lead daily restaurant, bar, patio, event, and banquet operations with a visible presence during key service periods
• Ensure consistent execution of food quality, beverage standards, hospitality, cleanliness, and opening/closing procedures
• Maintain compliance with food-safety, alcohol-service, workplace-safety, wage-and-hour, cash-handling, and company policies
• Oversee ordering, inventory, receiving, storage, vendor relationships, and loss prevention
• Resolve guest concerns professionally and use feedback to improve service and resident satisfaction
• Ensure Toast and other operating systems are used accurately and consistently
• Build strong relationships with property leadership, lifestyle teams, residents, committees, and community partners
• Partner on event calendars, menus, pricing, staffing plans, production quantities, and post-event reviews
• Grow restaurant traffic and revenue through resident engagement, promotions, and well-executed events
• Coordinate with marketing partners to keep menus, hours, promotions, and communications accurate and timely
• Operate independently with sound judgment while maintaining proactive communication with leadership
• Identify risks early, present practical solutions, and follow through to completion
• Provide concise weekly updates on sales, labor, staffing, events, guest feedback, and operational priorities
• Be available for evenings, weekends, holidays, and special events based on business needs

Benefits

• Benefits