Description

Overview

The primary responsibilities of the Pro Shop Manager are to drive golf shop revenue through merchandising, promotions, and sales, while delivering exceptional customer service and positive staff moral. This role ensures an organized, and well-stocked shop, maximizes profitability, and leads a team that supports daily golf operations and enhances the overall golf experience.

Experience Required

High school diploma or GED/high school equivalency

2 years of experience in retail, sales, hospitality, golf operations, or a related customer-service environment

Demonstrated ability to provide excellent customer service; strong organizational, communication, and interpersonal skills

Ability to work independently and lead a team

Must be able to work a flexible schedule, including weekends and holidays

Experience managing a golf shop, retail operation, or hospitality business preferred

Knowledge of golf and golf merchandise preferred

Experience with inventory management, merchandising, POS systems, tournament/group sales, and G1 or similar golf-management software preferred

Previous supervisory experience preferred

Essential Responsibilities

Revenue Growth Goals

• Drive golf shop sales through effective merchandising, displays, promotions, and product selection. Increase product offerings by 200% over the next 6 months.
• Maximize revenue per round and average transaction value through upselling and cross-selling.
• Recruit and schedule groups and tournaments that maximizes golfer throughput and fills days of slow business. Balance daily players in conjunction with groups and tournaments.
• Build a pipeline of new partnerships with golf groups and nonprofit organizations to increase profits.
• Monitor sales performance of merchandise and services, margins, and inventory to ensure profitability.
• Partner with new and current vendors for pricing, and product opportunities that increase revenue.
• Management of consignment sales, including advertising and tracking in G1.
• Coordinate with restaurant manager to offer specials on food and drink in conjunction with golf play.
• Create advertising campaigns and promotions to increase profits.

Customer Service

• Deliver an exceptional experience for every member and guest.
• Lead by example-greet, engage, and assist customers on the daily with positivity.
• Train staff to provide friendly, knowledgeable, and proactive service.
• Resolve customer concerns quickly, calmly, and professionally.

Shop Operations

• Maintain a clean, organized, and visually appealing golf shop.
• Update product displays to create an inviting and customer-focused retail environment.
• Execute product displays and merchandising that drive sales.
• Choose new products and impulse buys that increase sales.
• Oversee daily operations including POS, opening/closing, and cash handling.
• Oversee golf cart preparation for guests, as well as cart maintenance and usage.
• Manage golfer records and memberships within G1.

Inventory Management

• Maintain proper inventory levels and strong product mix.
• Track sales trends and adjust ordering to improve turnover and margins.
• Conduct monthly inventory counts and ensure accuracy with inventory tracking system.

Team Leadership

• Hire, train, and develop a service- and sales-driven team
• Recruit, train, develop, and encourage service focused volunteers
• Set clear expectations for performance and customer service
• Schedule staff effectively based on business needs

Benefits

Benefits Include

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA account for health-related expenses
• FSA account for dependent care expenses
• Education Reimbursement for industry related classes
• 401K match after 1 year
• Employee Assistance Program (EAP)
• 9 paid holidays and 2 floating holidays