Description

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager at JPMorgan Chase within the Corporate Sector, IP Foundational Services, you will lead the delivery of complex technology programs that support firmwide business outcomes. You will plan and execute major data center failover / disaster recovery (DR) events to support technology lifecycle management (TLM) upgrades, including coordinating with infrastructure teams, lines of business, and vendors. This role requires strong program planning, disciplined change and incident management, clear stakeholder communications, and the ability to operate effectively during high-impact events, including some weekend releases.

Job Responsibilities

• Build and maintain end-to-end program plans (scope, milestones, dependencies, resourcing, and timelines) to deliver technology initiatives on schedule
• Lead delivery of major data center failover/DR events supporting network and infrastructure technology lifecycle management (TLM) changes
• Partner with engineering, infrastructure, product, and business stakeholders to define objectives, deliverables, and success criteria
• Identify risks and issues early; drive mitigation plans, decisions, and contingency options to protect delivery and event stability
• Coordinate application/service failovers with lines of business and the existing DR team to ensure readiness and controlled execution
• Own the release plan for each event, including communications, office hours, stakeholder updates, and go/no-go checkpoints
• Manage vendor coordination for required hardware and software changes, including scheduling, dependencies, and deliverables
• Develop, document, and continuously improve event runbooks, checklists, and readiness artifacts
• Run event execution calls (checkpoint/bridge), track actions in real time, and ensure alignment across all participating teams
• Drive change management and incident management processes during events, including escalation paths and post-event follow-up
• Use metrics and post-implementation reviews to identify improvements and reduce operational risk over time

Required qualifications, capabilities, and skills

• 5+ years of experience (or equivalent expertise) in technical program management delivering complex technology programs in a large organization
• Advanced stakeholder management skills, with the ability to build working relationships and influence decisions across teams and clients
• Strong technical fluency, including experience working with vendor products and managing vendor relationships in enterprise environments
• Demonstrated ability to manage resources and budgets and to lead teams through delivery in a fast-paced environment
• Proven analytical and problem-solving skills to break down business, technical, and operational goals into executable plans
• Flexibility to support weekday/weekend schedules for multiple weekend change events per year
• Experience implementing and coordinating technical solutions, including working across infrastructure and application stakeholders
• Ability to lead through change, manage dependencies, and maintain control in high-pressure and rapidly changing environments

Preferred qualifications

• Experience with Agile/Scrum delivery frameworks and common tools used to manage backlogs, releases, and cross-team work
• Strong understanding of project/program management methods and portfolio delivery practices in an enterprise setting
• Experience with resource management, operational change management, conflict resolution, negotiation, and budget/business case support
• In-depth knowledge of at least one technology domain (e.g., infrastructure operations, network services, platform services, or software delivery)
• Experience building strong partnerships across multiple organizations and leading distributed, cross-functional teams
• Track record of improving operating discipline (e.g., runbooks, controls, readiness reviews, post-mortems) and reducing event risk
• BS/BA degree or equivalent experience

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase's review of criminal conviction history, including pretrial diversions or program entries.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.