Description

Overview

Job Description

Golf Operations Management

• Oversee the tee time reservation system, starting and monitoring pace of play
• Track and verify all players and guests, green fees, golf cars, and facilitate accurate accounting and recordkeeping
• Oversee golf cart fleet while ensuring proper maintenance and recordkeeping
• Develop and manage an innovative tournament program, group outings, and leagues that service all customer segments
• Oversee the operations of a well-managed practice facility (traditional driving range, chipping green, and putting green)
• Provide Re-gripping and Club Repair Services
• Ensure the proper storage, safety, and cleaning of golf equipment
• Play golf with a variety of members and/or guests, as time permits
• Administer the Rules of Golf and educate staff. Promote and provide Rules of Golf clinics to the membership, as necessary
• Develop, maintain, update, and utilize customer database

Retail Management

• Oversee retail merchandise concession in step with the mission of the golf operation and facility
• Maintain a profitable golf merchandising operation - Goal is 30% profit margins
• Oversee development of buying plans and all golf related purchasing
• Supervise physical inventories, present a diverse and desirable array of merchandise, apparel, accessories
• Assist in the development of necessary systems utilizing POS to safeguard inventories and cash
• Establish accurate recordkeeping policies and procedures
• Supervise and train all golf shop staff to maximize sales opportunities
• Ensure customer database includes and tracks important dates, spending, sizes, preferences
• Maintain an attractive and orderly appearance in and around the golf shop
• Conduct accurate and timely inventory counts and submit by the 30 th /31 st or 1 st of each month to O'Neal Golf Management accounting team

Golf Administration

• Recruit, hire, train, motivate, and supervise all golf department staff and maintain accurate payroll records
• Ensure evaluations are completed and recorded for all applicable staff
• Attend board and committee meetings as scheduled by management and schedule staff meetings with golf operations personnel
• Update and maintain golf shop policies and procedures and job descriptions and ensure they are adhered to and posted in the proper areas
• Assist in the publications of newsletters, informational, and promotional materials
• Work closely with and provide guidance and consultation with all golf committees, as applicable
• Adhere to, enforce, and implement policies and procedures of the facility
• Setup regular written communication with supervisor to include facility, programming, staff and customer updates

Business and Financial

• Responsible for the financial and operational performance of the golf operations and golf services
• Ensure all financial goals and objectives are being achieved
• Assist in the development and preparation of budgets, including forecasting and review of all golf operations revenues and expenses on a daily, weekly, monthly, and annual basis
• Ensure systems controls are in place to safeguard assets, revenues, and resources
• In keeping with facility goals, utilize yield management techniques to maximize course usage

Other Facility/Departmental Responsibilities

• Maintain a close working relationship with the Golf Course Superintendent and provide advice on course playability and tournament setup

Knowledge, Skills and Traits

• Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees
• Strong organizational, planning and prioritization skills
• Self-motivated with desire to promote and market
• Service and customer focused attitude
• Experienced in written and oral business communications
• Remain up-to-date on customer relationship management tactics and strategies
• Experienced computer user including; Microsoft Word and Excel. Proficient in other applications, i.e. email, internet, tournament software and database
• Maintain and promote a positive professional image within the community
• Attend conferences, workshops, meetings, and trade shows to keep abreast of marketing and business trends
• Maintain a credible golf game and remain current on teaching innovations

Benefits

Insurance (Medical/Dental/Vision) :

Eligible to Participate

Life Insurance :

$ 25,000, no premium (additional insurance available at minimal cost

401(k) :

Eligible to participate, no company matching program

Cell Phone Allowance:

$50/month (second paycheck, monthly)

Clothing:

$250 annual allowance (at wholesale cost) with Club's logo present on apparel

Employee Meals:

$1,000 Annual Stipend

Paid Vacation :

15 days of paid time off, annually. In addition, there are 2 weeks of paid time off over the Christmas/New Year's holiday break for eligible employees