Description

Join our Global Mobility Servicing team and help deliver a seamless mobility experience for employees across the firm. Be at the heart of service delivery, partnering with HR, compensation, and business leaders to support assignments and employee briefings. Bring your expertise to a fast‑paced environment that values accuracy, collaboration, and strong customer service.

As a Global Mobility Servicing Analyst in the Global Mobility Servicing team, you will support employees and stakeholders by managing ServiceNow cases and coordinating key global mobility processes. You will create and support approval of assignment cost estimates, facilitate employee briefings, and partner with regional mobility advisors to ensure programs align with firmwide policy. You will work closely with HR teams and managers across regions to resolve inquiries efficiently and enhance the employee experience. You will report to the Global Mobility Manila Hub Lead and provide day‑to‑day support to the Global Mobility Servicing Team Lead.

Job responsibilities

• Manage ServiceNow cases for global mobility inquiries, ensuring accurate and timely resolution.
• Create assignment cost estimates and support end‑to‑end review and approval workflows.
• Coordinate with HR Business Advisors, compensation partners, and business line managers to validate inputs and obtain approvals.
• Facilitate employee briefings and provide clear guidance aligned to program requirements.
• Partner with regional Global Mobility advisors to ensure assignment programs comply with firmwide policy.
• Track case progress, follow up on pending actions, and meet service level commitments.
• Maintain accurate documentation and case notes to support auditability and handoffs.
• Identify recurring issues and recommend process improvements to enhance employee experience and efficiency.
• Apply data protection and confidentiality requirements when handling employee information.
• Communicate professionally with employees and stakeholders across regions and seniority levels.
• Support daily global mobility operational tasks as assigned by the hub lead and team lead.

Required qualifications, capabilities, and skills

• 6++ years of Human Resources experience.
• 4++ years of experience in Global HR Servicing Operations or Global Mobility delivery.
• ServiceNow case management experience.
• Working knowledge of global mobility programs and employee servicing workflows.
• Strong process orientation and understanding of data protection, compliance, and confidentiality requirements.
• Proven ability to collaborate effectively with senior HR colleagues, managers, and cross‑regional stakeholders.
• Strong analytical skills and a customer service mindset, including ability to handle challenging situations.
• Ability to manage high workloads, prioritize effectively, and work under pressure.
• High attention to detail and strong organizational skills to manage multiple caseloads and tasks.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook).

Preferred Qualifications, Capabilities, and Skills (max 7):

• Knowledge of tax, immigration, and relocation services.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

\n Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.\n
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\n Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.\n