Description

Overview

Talking Rock Ranch is seeking an exceptional General Manager to lead one of Arizona's premier private residential golf communities. The General Manager serves as the strategic and operational leader of the club, responsible for delivering an outstanding member experience, driving financial performance, and cultivating a high-performing team culture. This role requires a visible, relationship-driven leader who can balance member engagement, operational excellence, and strategic growth while partnering closely with Ownership and Troon leadership.

The General Manager is responsible for overseeing all aspects of club operations across golf operations, food and beverage, agronomy, membership and marketing, finance and administration, activities and fitness, and facilities and amenities, ensuring alignment across all departments to deliver a consistent, elevated member experience.

Experience Required

• Minimum 7-10+ years of senior leadership experience in private club, resort, or hospitality management.
• Proven success as a General Manager or senior department leader.
• Strong financial acumen and operational expertise.
• Demonstrated ability to lead teams and drive culture.
• Experience in residential golf communities preferred.
• Familiarity with Troon systems and platform preferred but not required.
• Bachelor's degree in hospitality, business, or related field preferred.
• Demonstrated leadership competencies including presence and visibility, emotional intelligence, strategic thinking, communication excellence, financial discipline, and culture building.

Essential Responsibilities

• Build and lead a high-performing leadership team.
• Establish a culture of accountability, service excellence, and collaboration.
• Recruit, develop, and retain top talent across all departments.
• Lead with presence and visibility, engaging members and associates daily.
• Champion a best-in-class member experience.
• Maintain strong, authentic relationships with members.
• Respond proactively to feedback and continuously improve service delivery.
• Ensure consistency across all touchpoints including golf, dining, events, and amenities.
• Develop and execute the annual operating and capital budgets.
• Drive performance toward NOI targets and long-term financial health.
• Monitor key metrics including labor cost management, food and beverage cost of sales, and membership growth and retention.
• Ensure accurate, timely financial reporting.
• Serve as the primary liaison to Ownership stakeholders.
• Provide clear, concise, and strategic communication.
• Align operational execution with the club's strategic plan.
• Ensure seamless execution across all departments.
• Maintain high standards in golf operations and course conditions, dining quality and service, and facilities maintenance and aesthetics.
• Drive continuous improvement initiatives and operational efficiencies.
• Partner on membership sales strategy and positioning.
• Support marketing and communications efforts.
• Enhance programming and events to drive engagement and usage.
• Strengthen the club's brand within the Prescott market.
• Collaborate on long-term capital planning.
• Oversee execution of approved capital projects.
• Ensure projects are delivered on time, on budget, and aligned with member expectations.