Description

General Manager - Gated Community HOA & Private Restaurant

The Colony at Pelican Landing, Bonita Springs, Florida - An exclusive 1,200-Home Gated Community

Job Description Overview:

The General Manager serves as the chief executive officer of a premier 1,200-home gated homeowners' association in southwest Florida. This role oversees all aspects of community operations, including HOA governance and maintenance, private restaurant amenity, and recreational amenities such as Kayak Park. The General Manager is responsible for managing daily operations, delivering financial performance against approved plans, leading and staffing both HOA and restaurant teams, and acting as the primary liaison between the HOA Board of Directors, residents and guests. Key duties include enforcing community regulations and Florida Statute 720, maintaining all HOA facilities and amenities, driving restaurant profitability, ensuring food safety and regulatory compliance, and delivering exceptional service to enhance the high-quality living and dining experience for homeowners.

This position reports directly to the HOA Board of Directors and collaborates closely with Board committees.

Key Responsibilities:

• HOA Operations & Governance: Oversee community maintenance, privacy/gate access, landscaping, and all common-area facilities. Enforce community rules, covenants, and Florida Statute 720.
• Serve as the primary liaison between the Board of Directors and residents; attend all Board and committee meetings; prepare and present operational, financial, maintenance, and compliance reports; support annual member meetings, elections, and strategic initiatives.
• Recreational Amenities & Kayak Park Management: Direct daily operations, maintenance, safety protocols, and compliance for the Kayak Park. Ensure proper permitting, equipment upkeep, water-safety standards, and risk mitigation for recreational activities.
• Restaurant Operations: Lead all Food & Beverage (F&B) operations, ensuring superior standards of service, food quality, and member experience. Manage menu planning, inventory control, vendor relationships, and full compliance with health, safety, and liquor regulations (if applicable). Coordinate private events, banquets, and community functions to boost engagement and revenue while preserving the exclusive club atmosphere.
• Financial Management: Develop, present, and manage annual operating budgets for the HOA and restaurant; track variances and provide regular financial reporting to the Board. Maximize restaurant profitability through effective food, beverage, and labor cost controls.
• Oversee assessment collection, reserve fund management, reserve studies, and recommendations for assessments or special assessments to support long-term fiscal health.
• Vendor & Contract Management: Solicit bids, negotiate, award, and monitor all third-party contracts (landscaping, privacy, repairs, etc.) to ensure cost-effectiveness, quality, and performance standards.
• Staff Leadership & Human Resources: Recruit, train, supervise, and evaluate on-site staff across administrative, maintenance and restaurant teams. Conduct performance reviews, handle disciplinary actions, and ensure compliance with federal (FLSA, FMLA), state, and local employment laws. Foster a positive, professional workplace culture.
• Community Engagement: Promote open, timely communication with residents; respond promptly to requests, concerns, and violations. Build consensus and resolve conflicts diplomatically in a resident-driven environment.
• Emergency Preparedness & Risk Management: Develop, maintain, test, and execute comprehensive hurricane/disaster preparedness and business-continuity plans tailored to southwest Florida conditions. Coordinate with local emergency agencies; communicate updates to residents; manage post-storm recovery, insurance claims, and regulatory interactions.
• Regulatory Compliance & Risk Mitigation: Ensure full adherence to Florida Statute 720, Fair
• Housing Act, ADA, OSHA, health department standards, environmental/coastal permitting, and other applicable laws.

Minimum Qualifications:

• Active Florida Community Association Manager (CAM) license or ability to obtain licensure within 60 days of hire (required per Florida law for associations of this size; Chapter 468, F.S.).
• 5-7+ years of progressive leadership experience as a General Manager, Community Association Manager, or equivalent in a large-scale (500+ unit) gated HOA, luxury residential community, private club, or resort environment with combined governance and hospitality operations.
• Proven success managing both HOA governance/compliance and full-service food & beverage operations (restaurant or private club).
• Strong financial acumen with hands-on experience in budget development, financial reporting, variance analysis, reserve planning, and P&L management.
• Food safety certification (e.g., ServSafe Manager) and thorough knowledge of local restaurant/health regulations.
• Working knowledge of Florida Community Association Laws (Florida Statute 720) and related regulations. Licensed as a CAM in the State of Florida.
• Bachelor's degree in business administration, hospitality management, or related field (preferred).
• Proficiency with HOA/property management software (e.g., AppFolio, CINC), restaurant POS systems, and Microsoft Office/Google Workspace.
• Excellent communication, conflict resolution, and interpersonal skills with the ability to interact effectively with Boards, residents, staff, and vendors.

Key Competencies:

• Leadership: Proven ability to inspire and lead diverse teams across service, maintenance, and administrative functions.
• Crisis & Disaster Leadership: Demonstrated capability to guide teams and communicate clearly during high-stress events, especially hurricanes and tropical storms prevalent in southwest Florida.
• Strategic & Financial Acumen: Forward-thinking approach to long-term capital planning, reserve funding, and balancing fiscal responsibility with premium amenity experiences.
• Organization & Multi-Tasking: Exceptional skills in prioritizing and managing conflicting demands between regulatory/governance needs and hospitality/profitability goals.
• Diplomatic & Political Savvy: Talent for building consensus with volunteer Boards, managing resident expectations, and resolving issues in a politically sensitive homeowner setting.
• Hospitality Focus: Deep commitment to delivering outstanding experience for residents and an exceptional dining/club experience for members and their guests.
• Preferred certifications: CPR/First Aid/AED; relevant food safety and hospitality designations (e.g., CMAA experience a plus).
• This is a high-visibility, hands-on leadership role in a vibrant southwest Florida community. The ideal candidate combines strong operational expertise, financial discipline, regulatory knowledge, and a genuine passion for resident satisfaction in a gated setting.

About Troon: Troon started as one facility in 1990 and has since grown to become the world's largest professional club management company. We offer careers around the world at all levels of golf operations, opportunities for professional development, growth opportunities and a comprehensive benefits package. Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. For more information about the Troon Experience, please visit https://www.troon.com

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.