Description

Bring your accounting accuracy and travel industry expertise to a team that keeps agency sales reporting running smoothly. You will help ensure timely, accurate settlement activity by resolving reporting issues and supporting travel agents. If you enjoy meeting deadlines, investigating discrepancies, and improving processes, this role offers a strong platform to grow your operational and accounting skillset.

Job summary

As a Finance Operations Specialist, Airlines Reporting Corporation (ARC) within Chase Travel team, you manage day-to-day sales reporting support for travel agencies by reviewing reports, reconciling discrepancies, and updating records to keep settlement activity accurate and complete. You investigate missing documents and variances, apply corrections in sales reporting tools, and communicate clearly with travel agents to resolve invoice and ticketing questions. You work with urgency and attention to detail to help the team meet reporting deadlines and maintain reliable data for accounting and operational needs.

Job responsibilities

• Process voids, refunds, commission updates, and exchange ticket corrections in ARC and the industry reporting system (IAR/TRAMS).
• Review daily/periodic ARC reports to identify missing documents and data discrepancies.
• Reconcile reporting variances by validating source documentation and confirming accurate transaction details.
• Correct records in TRAMS and/or IAR databases until discrepancies are fully resolved.
• Research miscellaneous charge orders (MCOs) to confirm usage and availability.
• Support travel agents by researching invoices and responding to reporting and settlement questions.
• Document issues, resolutions, and follow-ups to ensure consistent tracking and repeatable processes.

Required qualifications, capabilities, and skills

• Must have at least 2 years of experience in finance operations, accounting operations, or accounts receivable functions.
• Proficiency with Microsoft Office tools (Outlook, Word, Excel, and Teams).
• Ability to reconcile data, identify discrepancies, and apply accurate corrections with strong attention to detail.
• Ability to manage deadlines and prioritize tasks in a high-volume operations environment.
• Ability to communicate clearly and professionally with internal partners and travel agents.

Preferred qualifications, capabilities, and skills

• Experience in the travel industry (agency or travel management environment).
• Experience using IAR and TRAMS for travel sales reporting and settlement support.
• Working knowledge of airline/ticketing workflows (e.g., exchanges, refunds, memos) and how they impact reporting.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people - all in service of Chase's core mission to help customers make the most of their money.
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For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs. Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.