Description

The Executive Dining Communications Specialist is the crucial point of contact between Planning and Operations owning change communications and updates for the operations teams-to drive on time, error free execution. This position will also manage formatting and printing of menus and signage, coordinate Rockefeller Client Center - wide communications, announcements, and will provide project support as needed.

As an Executive Dining Communications Specialist in the client center, you will champion seamless change communications and timely updates for operations teams, ensuring flawless execution. You will expertly manage menu and signage formatting and printing, coordinate Rockefeller Client Center-wide communications and announcements, and provide essential project support to drive operational excellence and elevate the client experience.

Job responsibilities

• Effectively serve as the single point of contact between Planning and Operations for all change updates and confirmations.
• Promptly handle last-minute and urgent requests in real time; prioritize, assign, confirm handoffs, and escalate risks as needed.
• Consistently coordinate and maintain a clear communications cadence for announcements.
• Accurately oversee formatting and printing of menus and signage, ensuring brand consistency and timely delivery to service locations.
• Diligently monitor communication channels and relay only critical, actionable updates to support seamless operations.
• Reliably ensure service quality standards are met for a best-in-class client experience.
• Efficiently oversee daily service plans and delegate assignments.
• Proudly uphold JPMC Client Dining standards for service, appearance, and conduct; promote positive public and employee relations.
• Actively foster teamwork and a positive work environment within Client Centers.
• Responsively resolve guest complaints and issues, escalating to the General Manager as needed.
• Proactively seek process improvements to enhance quality and outcomes.

Required qualifications, capabilities and skills

• Demonstrably possess 3+ years of fine dining and/or luxury hotel experience.
• Consistently show commitment to excellence in all aspects of service and operations.
• Passionately embrace food and the hospitality industry, driving superior guest experiences.
• Competently apply strong computer skills and knowledge of Microsoft Office 365

Preferred qualifications

• Effectively bring 3+ years of management experience, preferably in a multi-outlet establishment.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.