Description

Drive impactful meetings as a Senior Events Management Associate in our Client Center. Be the trusted single point of contact, delivering exceptional customer experiences and flawless event execution. Collaborate with partners, showcase your client engagement, problem-solving, and decision-making skills, and thrive in a fast-paced, high-profile environment. Join us to elevate event excellence and create lasting impressions.

As a Senior Events Management Associate in the Client Center, you will play a crucial role in planning meetings and ensuring exceptional customer experience. Acting as the single point of contact during the planning process for clients, you will coordinate with event partners to ensure seamless event execution. The ideal candidate will excel in client interaction, problem-solving, and decision-making, while maintaining a high level of organization and composure under pressure.

Job responsibilities

• Consistently oversee meetings and events, collaborating with catering, audio-visual, and facilities teams to exceed client expectations.
• Personally provide high-touch customer service by greeting each client daily.
• Proactively address day-to-day client challenges with effective solutions, maintaining a positive experience.
• Reliably assist with staff coverage and day-to-day projects at the center.
• Actively participate in daily operations meetings and weekly reviews to stay informed on planned events.
• Thoroughly spot-check planning details and provide feedback and direction for the team.
• Effectively execute pre-conference and post-conference calls/meetings, ensuring all details are managed.
• Strategically ensure optimal space usage to meet yearly goals.
• Diligently conduct mid-year and annual staff reviews, identifying training and development needs.
• Innovatively drive service enhancements and present new ideas to elevate offerings.
• Promptly cover essential reception desk functions, including answering calls, returning emails, and greeting/escorting clients.

Required qualifications, capabilities and skills

• Five or more years' experience in hospitality, 5-star hotels, event planning, and food & beverage with high-touch customer service
• Strong foundation in customer service and organizational skills
• Excellent interpersonal and communication skills for professional client and colleague engagement
• Ability to manage guest experiences and expectations with tact and diplomacy
• Highly organized, able to multitask and prioritize effectively
• Experience managing and developing teams, including performance reviews and training identification
• Working knowledge of audio-visual systems
• Proficiency in Microsoft Office tools
• Knowledge of EMS booking system
• Flexibility to work in a fast-paced, diverse environment and cover conference center hours and locations

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.