Description

APTEAN


Position Title: Director Strategic AI Programs, Adoption & Customer Success (CEP & ROW)

Location: Remote UK GB

Location Details: Remote

Experience Level: Experienced Professional


Country: United Kingdom

Type: Employee Regular Full Time

Job Description

Overview

Head of AI Customer Value & Adoption

Role Summary

Aptean is seeking a high -impact AI Solution Adoption & Customer Enablement leader to accelerate the successful rollout of Aptean's AI capabilities across the international region. This role will drive customer awareness, sales readiness, and adoption outcomes , ensuring our AI value proposition is clearly articulated, confidently positioned, and consistently demonstrated across the customer lifecycle.

Working closely with Sales Leadership, Product Management, Marketing, and Customer Success, this role will be responsible for enabling field teams with compelling messaging, assets, and customer -facing programs that convert curiosity into pipeline, and pipeline into adoption and expansion.

Key Responsibilities

1) AI Go-To-Market Enablement (Sales Readiness)

• Equip sales teams with clear, repeatable messaging for Aptean AI capabilities

(GenAI, assistants, automation, predictive insights)

• Create and maintain enablement content: pitch decks, talk tracks, discovery guides, demo scripts, objection handling, competitive positioning

• Run regular enablement sessions for Account Managers, pre -sales, and leadership

2) Customer Awareness & Value Storytelling

• Lead customer -facing awareness programs: webinars, roadshows, executive briefings, "AI in Action" sessions

• Translate AI capabilities into industry -specific business outcomes and measurable value

• Develop use -case libraries and customer success stories aligned to International priorities

3) Adoption & Expansion Acceleration

• Partner with Customer Success and Professional Services to drive AI adoption programs post -sale

• Identify adoption blockers and coordinate internal actions to remove friction
• Support renewal and expansion motions by showcasing AI value delivered

4) Cross-Functional Execution & Feedback Loop

• Act as the "voice of the customer" back into Product teams to influence roadmap priorities and packaging

• Align with Marketing on campaigns that build awareness and generate demand
• Partner with pre -sales/solution consulting to ensure AI demos reflect real customer value and use cases

5) Executive Engagement & Internal Leadership

• Support strategic opportunities with executive -ready materials and customer presentations

• Provide regular reporting on adoption progress, market feedback, and field effectiveness

• Be a visible AI champion across the International organisation

Success Measures (KPIs)

• Increased AI -influenced Add-on pipeline and opportunity conversion rates
• Increased AI -influenced X-Sell pipeline and opportunity conversion rates
• Increased AI -influenced AIaaS pipeline and opportunity conversion rates
• Increased SaaS conversion pipeline and opportunity conversion rates
• Improved sales confidence and consistency in AI messaging (enablement completion + feedback scores)

• Higher AI feature adoption across existing customer base
• Increased AI -related upsell/cross -sell revenue contribution
• Growth in customer awareness engagement (webinars, workshops, briefings attended)

• Stronger customer proof points and references

Candidate Profile (What "Good" Looks Like)

• Strong background in B2B SaaS / enterprise software enablement, product marketing, or GTM adoption

• Comfortable presenting to customers, executives, and internal sales teams
• Able to translate technical concepts into clear commercial outcomes
• Experience building repeatable programs (not one-off activity)
• Highly collaborative, energetic, and execution -focused

Key Skills & Experience

• AI/automation familiarity (GenAI positioning, AI assistants, analytics, workflow automation)

• Strong storytelling, enablement, and customer engagement skills
• Sales process understanding (discovery value case demo close adoption)

• Strong stakeholder management across Sales, Product, Marketing, CS
• International / multi -region experience preferred

Reporting Line & Stakeholders

• Reports to: VP Sales (International)
• Key partners: Product, Marketing, Solution Consulting, Customer Success, Professional Services, RevOps

If you're passionate about sales, thrive in a fast-paced environment, and are excited about the opportunity to drive growth within the SaaS software sector, we want to hear from you! Apply now to join our team at Aptean.

About Aptean
At Aptean, our mission is to solve tomorrow's unique challenges today with unrivaled,
purpose-built software and superior customer experiences from people who care.
Aptean is a global provider of mission-critical, industry-specific software solutions.
Aptean' s purpose-built ERP and supply chain management solutions help address the
unique challenges facing process and discrete manufacturers, distributors and other
focused organizations. Aptean' s compliance solutions are built for companies serving
specific markets such as finance, healthcare, biotech and pharmaceuticals, over10,000
highly specialized organizations in more than 20 industries and 80 countries rely on
Aptean to streamline their everyday operations.

"At Aptean, our global and diverse employee base is our greatest asset. It is through
embracing and understanding our differences that we are able to harness our individual
power to maximize the success of our customers, our employees and our company."
TVN Reddy

Aptean pledges to promote a company culture where diversity, equity and inclusion are
central. We are committed to applying this principle as we interact with our customers,
build our teams, cultivate our leaders and shape a company in which any employee can
succeed, regardless of race, color, sex, national origin, sexuality and gender identity,
religion, disability or age. Celebrating our diverse experiences, opinions and beliefs
allows us to embrace what makes us unique and to use this as an asset in bringing
innovative solutions to our customer base.

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