Description

The Community Marketing team unifies and amplifies initiatives that build trust in communities, empower consumers, and strengthen relationships with Chase customers. We are seeking a marketing leader who excels at end-to-end delivery and turning strategy into high-quality launches across channels.

As a Community Marketing Strategy & Delivery Lead - Senior Associate in Consumer Bank, you will drive the creative development and execution of initiatives that positions Chase as the trusted leader in financial advice and education for consumer segments - from conception to creative production through approvals, readiness, and launch. You will contribute to strategies that fosters community prosperity and resiliency with measurements that ensure marketing campaigns deliver on business priorities and elevates consumer experiences.

Job Responsibilities

• Own end-to-end program delivery, including timelines, milestones, risks, and launch readiness.
• Translate strategy and briefs into executable workplans across creative, channels, and partner teams.
• Manage day-to-day cross-functional coordination across Marketing, Social, PR/Communications, Legal, Compliance, and business partners.
• Lead creative development and production workflows, ensuring quality, consistency, and brand standards.
• Drive approvals management and ensure required documentation and controls are met.
• Coordinate field/market readiness activities (as applicable), including toolkits and communications.
• Manage agency and vendor execution, including scope, deliverables, and performance.
• Track progress and surface decisions needed to maintain momentum and mitigate delays.
• Support performance reporting and optimization recommendations post-launch

Required qualifications, capabilities and skills

• Undergraduate or advanced degree in Marketing, Communications, Business, or a related field.
• 7+ years of relevant experience in marketing delivery, integrated execution, and/or communications.
• Strong program management skills, including complex workstreams and stakeholder coordination.
• Experience managing creative development and production processes end-to-end.
• Experience working with Legal/Compliance and navigating regulated marketing approvals.
• Strong communication skills and ability to drive decisions and accountability.
• High attention to detail and ability to manage multiple launches simultaneously.
• Proficiency in PowerPoint and Excel.

Preferred qualifications, capabilities and skills

• Experience supporting field/branch rollouts or market-based execution.
• Experience managing agencies and production vendors.
• Experience with measurement readouts and post-launch optimization.

Additional Information

20% travel

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.