Description

Maximus is hiring Bilingual Community Outreach Specialist (English/Spanish) in Anaheim, CA! 

In this role, Outreach Specialists represent Medi-Cal managed care in California by educating beneficiaries and guiding them through enrollment into a managed care health plan.

**This is an onsite position working from our Anaheim office. Willingness to travel throughout the county or neighboring counties is required.**

Why Maximus?

• Professional Development Opportunities- Participate in training programs, workshops, and conferences
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees
• Tuition Reimbursement - Invest in your ongoing education and development
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
• Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance
• Competitive Compensation - Quarterly bonuses based on performance

Must reside in Orange County and be willing to work onsite.

Essential Duties and Responsibilities:

• Coordinate and process intake referrals received via incoming calls, voicemail, email, or other designated channels
• Respond to inquiries, provide general program information, and refer clients or providers to appropriate agencies or resources in accordance with established guidelines
• Perform initial eligibility screening for services using defined criteria and procedures
• Review and screen applications and supporting documentation for completeness and accuracy
• Enter, update, and maintain application, intake, and case information in applicable databases and systems
• Research, verify, and document information by accessing approved internal or external systems, including government agency systems as applicable
• Contact customers or providers to obtain missing or incomplete information related to applications or documentation
• Coordinate with internal staff or field resources, including site visit personnel, to collect and verify required information or results
• Assist customers in accessing services aligning with specific program objectives including educational and vocational training, medical support, childcare, transportation, mental health services, legal aid and related needs
• Determine urgency and sensitivity of incoming matters and route or escalate appropriately
• Support outreach and engagement activities by assisting customers through defined phases of the application, enrollment, or service process

Minimum Requirements:

• High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience
• Reliable transportation and valid automobile insurance
• Valid CA Driver's License
• Knowledge of the local community
• Willing and able to travel throughout counties as needed
• Fluency in threshold languages (English and Spanish)
• Six months of customer service experience
• Presentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations experience) preferred
• Experience working with low-income and diverse populations preferred