Description

Marsh McLennan Agency's East Region is a leader in the employee benefits marketplace. Our associates simplify employee health and welfare benefits and risk management for regional, national, Fortune 500 and Fortune 1000 companies.

We value integrity, collaboration, passion, innovation, and accountability, and we are committed to making a difference in the moments that matter for our colleagues, clients, and communities.

BRIEF SUMMARY

As a member of the Absence, Disability, & Life group, the Account Manager is responsible for providing day-to-day support to a Senior Consultant and provide consulting services for clients. As the Account Manager, he/she will serve as the guardian of the strategic customer relationship and orchestrates the deployment of corporate-wide resources to provide comprehensive products and services. This entails supporting the overall Absence, Disability, & Life consulting practice relative to revenue growth and service needs as well as being accountable for the retention, development, servicing and expansion of their assigned accounts. The incumbent individual will lead and collaborate with the dedicated Client Services Team to his or her key accounts.

This is a highly collaborative position, in which the work is varied and involves a high degree of complexity. Frequent contacts with clients, vendors, carriers and internal departments including sales, marketing, HR, Finance, IT and other functional areas both within MMA East and designated key accounts will occur. This position is expected to operate independently and provide appropriate information and direction to other individuals. Contacts will include sensitive and confidential information.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited, to the following:

Ongoing Client Services

• Manage Marsh McLennan Agency East Region's Absence, Disability, & Life Consulting Team calendar of events and related project plans to ensure deadlines are met;
• Support preparation for and participates in client financial management and renewal analysis meetings as well as annual client project planning and benefits strategy meetings;
• Participate in development, implementation and management of health management strategies and programs;
• Review plan documents, SPDs and vendor contracts to ensure accuracy with client expectations, legal compliance requirements and administration best practices;
• Support client and MMA East team activities around labor negotiations;
• Support clients with labor contract interpretation, implementation and ongoing administration of benefits provisions;
• Interpret plan documents to help clients answer participants' benefits and/or claims questions and/or appeals;
• Support clients with open enrollment and new hire processes and timing;
• Assist in developing and providing training for client benefits staff on benefits programs, procedures and practices;
• Assist with standard benefits communication materials, as needed;
• Coordinate and manage special client projects, such as dependent eligibility audits, claim audits, and benefit statement reports;
• Manage plan implementations including new vendors and/or plan changes;
• Manage new client on-boarding.

Vendor Management

• Help establish and implement a semi-annual vendor services meeting and performance review structure that involves the client, vendor and MMA:
  • Define vendor performance expectations, guarantees and measurement system;
  • Complete vendor performance reviews in preparation for the meetings and negotiations;
  • Organize and facilitate the vendor meetings;
  • Prepare/distribute meeting notes and facilitate follow-up process with carriers to ensure deliverables are completed.
• Serve as the primary source for day-to-day client support for claims, billing, eligibility, etc., issues and resolutions;
• Manage project plans with client and vendor administration systems and staffs involving systems changes, plan design and provision changes;
• Audit vendor plan documentation and administration systems to ensure appropriate compliance with plan documents and provisions.

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor's degree or equivalent work experience preferred;
• Minimum of 5 years experience within Absence, Disability, & Life client management and consulting;
• Client Service experience in Benefits Brokerage/Insurance industry, including large (F500 and/or 5,000+ employees) is preferred;
• Excellent working knowledge in Client Relationship Management (CRM) software and the Microsoft Office Suite, including Visio, Project, Word, Excel, Access, and Outlook is required.

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated track record of success in sales and client management;
• Proven ability to successfully manage multiple clients of various complexity simultaneously, prioritize projects, meet deadlines, and operate in a fast-paced work environment;
• Strong account planning, project management, and project planning skills;
• Proven ability to build rapport while providing superior customer service and maintaining positive relationships with internal teams and client contacts;
• Strong organizational and management skills with strong attention to detail and follow-through;
• Excellent analytical, problem solving, risk management, and decision making skills;
• Possess proactive mindset to seeks information to create effective solutions;
• Excellent communication skills (including writing, speaking and presentations);
• Ability to lead team development and motivate others;
• Skills in delegating tasks and responsibilities;
• Must be able to effectively interact with people at all levels inside and outside of the company.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is:
  • Frequently required to sit; speak or hear; use hands to finger, handle, feel objects, and reach with hands and arms;
  • Occasionally required to stand and walk;
  • Extensive use of computer and keyboard and viewing of computer screen is required;
  • Specific vision abilities required by this job include vision, and ability to adjust focus.
• Other working conditions are normal for an office environment.

WORK LOCATION

• Work is typically performed in a hybrid manner based out of our Conshohocken office, or at various customer/MMA locations as required.

The applicable base salary range for this role is $ 107,700 to $172,100 .

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com

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