Description

About NeighborWorks America

Picture yourself in a collaborative and diverse hybrid environment surrounded by teams and people who challenge you, encourage you and inspire you to support mission-oriented work. This opportunity offers an impressive total rewards package that includes:

• A 401(k) match of up to 12%,
• 11 paid and observed holidays,
• A substantial leave package (including 40 hours of paid volunteer leave),
• Industry leading benefits, and
• Access to our Staff Training and Education (STEP) Program, which provides training and education resources to all NeighborWorks America staff

Our benefits are designed to convey company culture and core values: Accountability, collaboration, inclusion, stewardship and integrity. They’re also intended to support our staff in a way that encourages them to give their best in a balance of work and personal life.

At NeighborWorks, our staff are humble, passionate and creative. We lead with empathy, encourage curiosity and embrace ambiguity. For more than 45 years, Neighborhood Reinvestment Corp., a national, nonpartisan nonprofit known as NeighborWorks America, has strived to make every community a place of opportunity. Our network of excellence includes nearly 250 members in every state, the District of Columbia and Puerto Rico. NeighborWorks offers grant funding, peer exchange, technical assistance, evaluation tools and access to training as the nation's leading trainer of housing and community development professionals. NeighborWorks network organizations provide residents in their communities with affordable homes, owned and rented; financial counseling and coaching; community building through resident engagement; and collaboration in the areas of health, employment, and education.

Work at a Glance: Strategic and Client-Focused Product Management Advisor with Technical Expertise  

• Successfully navigated organizational "politics" and develops and implements a customer experience strategy that aligns with NeighborWorks and IT&S’ business objectives and ensures customer success throughout each engagement.
• Uses technical acumen to cultivate, guide, manage and/or oversee the full scope of product development working with both business and technical teams to ensure that customer expectations are met and that the customer experience is always exemplary. This includes leading multi-million dollar tech programs and providing technical insight that aligns with the business strategy.
• Establishes strategic goals, metrics, measurable outcomes and objectives for the program, proposes new program approaches and components, analyzes resource implications, and advocates acquisition of budget and other resources needed for implementation. Provides recommendations for obtaining top-quality IT systems, equipment, and services within expected fund limitations.
• Evolves and develops key processes from project management methodologies and software development to develop a well-structured product lifecycle approach for NeighborWorks. 

Supervisor: Senior Vice President, Information Technology & Services 

Direct Reports: 3

Fiscal Responsibilities: Influence over budget formulation and budget justifications for appx $6.2M

Required Minimum Qualifications: At least 12+ years of product management, program development and customer engagement with great exposure to the IT space; with 6 to 8 years of people management experience.

Working Conditions:

• Travel: Up to 10%
• Physical/Sensory Demands: Fast-paced working environment with extensive computer usage
• Hybrid: This role reports into the office 2 days per week.
• NeighborWorks America staff are expected to demonstrate excellence in the following:
  • Sensitivity to racial, gender, sexual orientation and cultural differences.
  • Respectful, timely and effective communications with internal and external stakeholders.
  • Effective listening as well as seeking and accepting feedback.
  • Successful teamwork.
  • Analytic, thoughtful and strategic thinking.
  • Consideration of NeighborWorks’ mission, objectives and goals to demonstrate the understanding that one’s impact, decisions and behavior has among colleagues and on the organization.