Description
The Community Manager shall have knowledge and skills in the areas of Community Association management, administration, income/expense management, facilities management, resident and Board of Directors relations and team management for a 45+ Active Adult Community. The Community Manager, from time to time, will be assigned specific areas to concentrate on their talents. This position requires attention to detail, confidentiality, and a great deal of contact with the Board, community residents and Community Association Management (CAM) staff.
ESSENTIAL FUNCTIONS:
Direct oversight and leadership of:
Membership & Standards (compliance and regulatory administration)
Facilities & Maintenance Operations (campus infrastructure and capital assets)
Information Technology (network infrastructure, cybersecurity, AV systems)
Marketing & Communications (brand, crisis communication, engagement strategy)
Lifestyles & Programming (community engagement, wellness, events)
Position Time Allocation
o Strategic Planning and Integration 20%
o Leadership Development and Director Coaching 20%
o Capital and Infrastructure Oversight 15%
o Board Governance and Executive Communication 15%
o Community Engagement and Crisis Leadership 10%
o Budget Oversight and Resource Allocation 10%
o Operational Issue Resolution 10%
o The Community Manger should function as 60% strategic/leadership and 40% operational oversight.
- Acts in the capacity of the General Manager when the General Manager is not available;
- Assist in providing leadership and direction in the development of community plans/goals;
- Assist in identifying, developing and implementing programs to meet community needs;
- Assist the process of large projects associated with the management of the property;
- Attend meetings as necessary for committees, teams, councils, Board etc;
- Assists as a liaison for the resident community to address resident's concerns and needs;
- Develop a strong working relationship with the Board of Directors, residents and staff;
- Implement strategies, mission objectives, goals and policy developed by the Board of Directors such as the Technology Roadmap, Strategic Plan;
- Articulate and communicates well/public speaking;
- Performs any range of special projects and tasks; and
- Other related duties as assigned.
QUALIFICATIONS:
- Executive decision-making capabilities;
- Possess organizational and time management abilities; works well under pressure and deadlines; Display strong written skills and publish appropriate documentation as directed;
- Possess budgetary knowledge and control;
- Demonstrates positive interaction with staff, residents and guests;
- Excellent problem solver; demonstrates ability to use creative alternatives;
- Work on more than one task at a time with frequent interruptions, changes and delays; remain focused and work effectively and efficiently under such circumstances;
- Work effectively in a collaborative team environment;
- Deal with the public tactfully and courteously in person and on the telephone always exercising good judgement;
- Be aware of safety, health, and environmental concerns;
- Establish and maintain positive, effective working relationships with those contacted in the performance of work; and
- Maintain regular and punctual attendance
Requirements
Bachelor’s degree or equivalent in Business or related field, and 5+ years of experience in Property Operations, Hospitality, HOA; or a combination of education, experience, and training that indicates the ability to successfully perform the essential functions of the position listed above.
Must possess and maintain a valid Arizona driver’s license.
Proficient in MS Office Suite, Outlook 365 and Internet applications.
