Description

Veterinary Relations Manager

Pilchuck Veterinary Hospital

Full-time
Snohomish, WA

More than a word, care is present in everything we do. At Pilchuck Veterinary Hospital, we take action every day to provide the highest level of care for the pets and people in our community.

Who We Are

Pilchuck Veterinary Hospital, a Thrive Pet Healthcare partner, is a multi-species, multi-department hospital offering:

• Small Animal General Practice
• 24-Hour Small Animal Emergency
• Integrative Medicine Services
• Large Animal Field Service
• Equine Referral Hospital with boarded specialists in Surgery and Internal Medicine
• In-house Laboratory

We have proudly served the Pacific Northwest since 1963 as a full-service, multi-species practice. With more than 20 doctors and a team of 75+ staff members, we provide professional veterinary care 24 hours a day, seven days a week, 365 days a year. We are proud to be AAHA accredited, reflecting our commitment to the highest standards of veterinary excellence.

Our hospital is well equipped with digital radiography, ultrasound, MRI, multiple fully equipped surgical suites, telemetry, and comprehensive ICU facilities designed to support complete inpatient care. We also maintain a robust in-house laboratory.

Our team includes receptionists, veterinary assistants, licensed veterinary technicians, and doctors working together to deliver excellent care to our patients and clients. We believe the best care is provided in an environment that fosters learning, teamwork, autonomy, accountability, and a little laughter every day.

Our Home:

Pilchuck Veterinary Hospital is located 30 miles North of Seattle in picturesque Snohomish, Washington, a blend of small-town charm and natural beauty. Snohomish offers a peaceful and welcoming community in the Pacific Northwest's heart. Enjoy the convenience of being close to major cities like Seattle while savoring a more relaxed pace of life. The town is known for its historic downtown, cultural events, and scenic surroundings, making it an ideal place to live for those seeking a balance between city amenities and a tranquil, close-knit atmosphere.

Outdoor enthusiasts will appreciate easy access to water activities, hiking, and skiing, all within two hours of home. Come love where you work and live.

Position Overview:

The Veterinary Relations Manager serves as a key liaison between Pilchuck Veterinary Hospital and referring veterinarians within the local market and surrounding areas. This role is a strategic, operational, and communications-focused position that supports the growth and strength of referral relationships across all specialty departments.

The Veterinary Relations Manager maintains responsibility for the referral and reputation continuum of the hospital and leads multi-modal marketing efforts in collaboration with hospital leadership and marketing partners. This position works closely with clinical, client service, and administrative teams to ensure efficient referral processes, clear communication, and exceptional service for referring veterinarians and their teams.

The ideal candidate demonstrates strong relationship-building skills, understands local market opportunities and challenges, and can strategically navigate referral veterinarian and team relationships.

Duties and Responsibilities

• Collaborate with all hospital departments to develop a thorough understanding of clinical services and represent them in an engaging, professional manner
• Help develop a Professional Promise to guide referral veterinarian and client decision-making
• Conduct frequent outreach calls and in-person visits to referring veterinarians
• Support scheduling new consultations with specialists as needed
• Develop and maintain an efficient referral management database, including accurate documentation within the PMS
• Serve as administrator for VetLink and/or other medical record sharing systems
• Work closely with CSR teams, doctors, and technicians to ensure open and effective communication
• Demonstrate excellent customer service and emotional intelligence when interacting with clients, referring veterinarians, and hospital teams
• Monitor specialty doctor schedules to improve appointment fill rates in coordination with hospital staff
• Generate and review monthly and quarterly referral and fill rate reports with hospital leadership and marketing partners
• Track, respond to, and resolve issues or concerns from referring veterinarians and clients across all communication platforms
• Report case volumes, outreach activity, referral trends, and procedure counts on a monthly or quarterly basis
• Collaborate with the marketing team to maintain and update website and social media content
• Respond to client complaints and negative online reviews within 48 hours
• Strategically plan and execute marketing and outreach campaigns
• Utilize PMS and or CRM tools to document weekly interactions with referring veterinarians
• Ensure hospital branding and messaging align with strategic objectives outlined in the Pathway Plan
• Communicate referral visit highlights and key updates to hospital staff
• Plan and coordinate continuing education events hosted by the hospital
• Organize participation in community events and referral-focused newsletters
• Complete all assigned tasks in a timely and professional manner

Requirements: Demonstrated experience identifying prospective referrals and building long-term professional relationships

• Proven self-starter with strong time management, prioritization, and organizational skills
• Veterinary or medical field experience strongly preferred
• Excellent interpersonal, communication, and problem-solving skills
• Public relations/marketing experience preferred
• Professional appearance and demeanor
• Flexible schedule with ability to work evenings, weekends, overtime, and travel as needed
• Reliable transportation required
• Ability to accept and manage constructive feedback

Benefits - our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members: Support for you is as vital as the support you provide.

• Competitive pay $31-36/hr -Thrive reviews performance and compensation as part of its approach to recognizing contributions and supporting competitive growth
• Pre-tax savings plan for commuter expenses
• 401(k) with employer match
• Mental health resources, including 24/7 access to Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Employer-sponsored childcare and elder care
• Personalized care for every family-forming journey
• Discretionary funds and FREE CE courses
• Pet perks and veterinary service discounts
• Student loan management tools and assistance

Compensation negotiable based on credentials and experience with an hourly pay rate starting at $31-36/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence