Description

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.

As a Technology Support I team member in Commercial and Investment Bank's Markets Tech Team, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience.

Job responsibilities

• Provide Level 3 (L3) support for production systems, addressing complex issues and ensuring high availability and reliability.
• Support BAU (Business As Usual) operations for Markets businesses, collaborating with stakeholders to resolve technical issues.
• Troubleshoot and resolve technical problems, thinking beyond routine approaches to identify root causes and implement effective solutions.
• Develop and maintain data quality rules and controls to ensure the integrity of business-critical data.
• Create secure and high-quality production code and maintain algorithms that run synchronously with appropriate systems.
• Produce architecture and design artifacts for complex applications, ensuring design constraints are met during software code development.
• Gather, analyze, and synthesize data to develop visualizations and reporting that drive continuous improvement of applications and systems.
• Proactively identify hidden problems and patterns in data, using these insights to drive improvements and optimizations in system architecture.

Required qualifications, capabilities, and skills

• 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
• Strong coding skills in Java, Python, and SQL.
• Solid understanding of data structures, algorithms, and object-oriented programming.
• Hands-on experience with AWS services and cloud data management, including Redshift, Dynamo DB, Aurora, and Databricks.
• Proficiency in automation, CI/CD, and agile methodologies.
• Knowledge of system design, application development, and operational stability.
• Strong analytical, problem-solving, and communication skills.
• Experience with Unix/Linux and shell scripting.
• Strong understanding of data modeling challenges in big data environments.

Preferred qualifications, capabilities, and skills

• Exposure to one or more general-purpose programming languages or automation scripting
• Exposure to Information Technology Infrastructure Library (ITIL) framework
• Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.