Description

Job Summary

As an Associate, within the TCoE team you will be responsible for governing and managing Issues raised by TCoE on CORE by developing and implementing a robust issue management processes. It involves conducting root cause analysis, monitoring issue resolution progress, and ensuring compliance with firmwide standards through collaboration with cross-functional teams. The position also requires preparing reports, maintaining stakeholder relationships, and continuously enhancing governance practices based on industry trends.

Job responsibilities

• Responsible for maintaining comprehensive oversight of all issues and observations identified by the Testing Center of Excellence (TCoE) and logged on Core.
• Ensures all issues are managed in accordance with applicable internal standards, frameworks, and regularly reviewing and updating processes to align with evolving standards.
• Accurately advises testers on severity ratings, escalation protocols, and regulatory impacts, including documentation of impacted legal obligations and legal entities.
• Facilitates communication between TCoE, CCOR, and other stakeholders to ensure issue accuracy and completeness.
• Prepares and delivers comprehensive reports on issue status, trends, and remediation progress for management and stakeholders.
• Utilizes advanced reporting tools and techniques to provide actionable insights and support decision-making.
• Demonstrates strong understanding of issue management processes, standards, and frameworks with in-depth knowledge of relevant regulations and legal obligations.

Required qualifications, capabilities, and skills

• Bachelor's degree or equivalent
• 8+ years of experience in Controls Management, Issue Management, Risk, Compliance, or Audit within financial services; familiarity with the Core platform
• Experience in managing stakeholders across different regions and functions
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team in a fast-paced environment
• Ability to synthesize large amounts of data and formulate appropriate conclusions; Understanding root cause / identifying control deficiencies
• Ability to make subjective and informed decisions based upon data, influence stakeholders and justify decision making

Preferred qualifications, capabilities, and skills

• Master's Degree / Professional Certification (e.g. CA; CPA) preferred
• Advanced reporting and analytics skills, including proficiency with tools such as Excel, Alteryx and Tableau

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.