Description

Thornburg is a global investment firm delivering on strategy for institutions, financial professionals and investors worldwide. The privately held firm, founded in 1982, is an active, high-conviction manager of fixed income, equities, and multi-asset solutions.

As an independent firm, Thornburg can take on a wide range of opportunities, explore ideas thoroughly and work across strategies to deliver consistent risk-adjusted outperformance over the long term. The firm attracts free-thinking professionals who are eager to pursue investment outcomes beyond the confines of popular wisdom. From nimble operational capabilities to principles and actions fitting of a global citizen, Thornburg’s world-class investment platform and team are aligned on strategy to serve investors.

Job Summary 

The Senior Manager, Fund Operations, is responsible for the oversight of funds Transfer Agent and for the execution and governance of intermediary payment, contracting, and oversight processes that support the distribution and servicing of shareholders of the Thornburg mutual funds. This role provides leadership for the review, approval, and administration of intermediary and service provider payments, including 12b-1, shareholder servicing, revenue sharing, and other fee arrangements.

The position serves as a key subject matter expert for Fund Operations, supports board and committee reporting, and drives continuous improvement initiatives that strengthen operational effectiveness, scalability, and risk management across the department.

Duties and Responsibilities 

• Lead and manage operational functions related to intermediary payment administration, contracting, and oversight activities, including coaching, mentorship, and performance management for team members.
• Establish team goals, key performance indicators, and operational service standards, and implement process improvements that enhance efficiency, scalability, controls, and risk mitigation.
• Direct the review, approval, and administration of intermediary arrangements, including 12b-1, shareholder servicing, marketing support, DCIO servicing, and other distribution-related payments.
• Oversee the lifecycle management of intermediary agreements and ensure contractual obligations, fee arrangements, and service commitments are accurately reflected in operational processes.
• Design, administer, and enhance the intermediary oversight program to assess operational, compliance, and service risks and track remediation activities.
• Collaborate with Sales, Distribution, Legal, Compliance, Finance, Fund Administration, and Operations on intermediary relationships, regulatory requirements, and operational matters.
• Develop and maintain procedures, controls, and documentation supporting key operational processes and participate in audits, regulatory examinations, and due diligence reviews.
• Prepare and present reporting related to intermediary payments, contractual arrangements, and oversight activities, including annual board reporting.
• Maintain strong working relationships with intermediary firms, custodians, transfer agents, service providers, distribution partners, and operational contacts at other fund companies.
• Serve as a subject matter expert and escalation point for complex operational issues and lead issue resolution involving intermediary operational processes or contractual matters.
• Evaluate new intermediary arrangements, distribution partnerships, and service models from an operational risk and feasibility perspective.
• Support product launches, fund mergers, share class initiatives, and distribution strategy changes.
• Drive automation and technology initiatives that improve payment processing, contract management, and oversight capabilities, and contribute to long-term operational strategy and organizational planning for Fund Operations.
• Perform other duties as assigned.