Description

Join a high-impact team where your expertise drives better outcomes for clients and the business. You'll grow your career by leading complex work, mentoring others, and shaping how we serve clients. Bring your problem-solving skills and passion for continuous improvement to make a visible difference. Collaborate across teams, learn new systems, and expand your influence. Be part of a culture that values development, flexibility, and excellence.

Job summary:
As a Loan Servicing Associate within Commercial Banking Operations, you will execute complex servicing and research activities that ensure timely, accurate transactions and outstanding client service. You act as a trusted point of contact for internal and external stakeholders, resolving monetary issues end to end and advising on policy and control expectations. You proactively identify process gaps, drive improvements, and keep procedures current so that clients experience speed, accuracy, and transparency. You mentor teammates, serve as an escalation point, and partner across functions to deliver high-quality outcomes. Your ability to think critically, communicate clearly, and adapt to change will help our team excel.

You will lead operational and control processes that reconcile accounting breaks, determine root causes, and coordinate durable fixes with upstream and downstream partners. You will contribute to system enhancements by serving as a subject matter expert on current processes and performing user testing. You will manage your book of work independently while collaborating closely with stakeholders across Commercial Banking sub-lines of business to support evolving priorities.

Job responsibilities:

• Resolve complex client, stakeholder, and audit requests for internal account transactions, ensuring timely solutions aligned to loan documents, servicing agreements, controls, and policy
• Serve as an escalation point for junior associates and advise cross-functional teams on policy interpretation, escalating highly complex issues with recommended solutions
• Lead operational and control processes to investigate and reconcile accounting issues and breaks, identifying root causes and coordinating end-to-end remediation with partner teams
• Drive a continuous improvement culture by identifying and implementing enhancements that improve accuracy, speed, and client satisfaction
• Support system enhancements by acting as a subject matter expert and executing user testing on new features and workflows
• Review and update procedures and job aids to reflect policy, system, or regulatory changes, ensuring documentation is current and accurate
• Research exceptions and execute complex transaction processing with high attention to detail and control discipline
• Partner cross-functionally to enhance client outcomes, ensuring issues are resolved end to end and prevented from reoccurring
• Plan and manage workload effectively, balancing competing priorities and deadlines with minimal supervision
• Mentor teammates by sharing subject matter expertise and best practices that strengthen team performance and controls

Required qualifications, capabilities, and skills:

• Bachelor's degree in Business Management, Accounting, Finance, or related field, or equivalent work experience
• Four years of experience in banking, mortgage, financial services, accounting, or loan operations; experience in commercial loan servicing or accounting
• Demonstrated critical thinking and analytical skills with sound decision-making in complex situations
• Proven adaptability to evolving priorities, systems, and policies in a fast-paced environment
• Strong verbal and written communication with a client-focused approach and effective interpersonal skills across levels of the organization
• High attention to detail and accuracy in reporting and documentation; disciplined approach to controls and risk management
• Intermediate Excel proficiency, including formulas, pivot tables, and lookups; strong proficiency in Microsoft Office applications
• Ability to work independently and collaboratively; comfortable mentoring others and partnering cross-functionally to solve problems

Preferred qualifications, capabilities, and skills:

• Experience serving in a lead, senior, or mentorship capacity within loan operations or servicing teams
• Track record of identifying and implementing process improvements that enhance accuracy, speed, and client satisfaction
• Familiarity with Commercial Banking operations and sub-lines of business, including associated policies and procedures

Required or additional information:

• Visa sponsorship is not available for this position.
• Work schedules will be full-time in office, on a 40-hour per week schedule.

FEDERAL DEPOSIT INSURANCE ACT:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.