Description

Purpose of the role

The Program Manager will lead the planning, coordination, and execution of multiple projects within the organization. This role ensures effective governance, timely delivery, and seamless communication with internal stakeholders and external clients. The Program Manager will act as the Single Point of Contact (SPOC) for the client, providing regular updates on progress, risks, and milestones.

Areas of Responsibility & brief description

Program Governance & Planning

• Define scope, deliverables, and integrated master plan; set milestones and success measures.

• Establish governance cadence (status reviews, risk forums) and maintain consolidated dashboards.
• Client Interface
• Act as the SPOC for the client, ensuring transparent communication.
• Provide regular progress updates, highlight risks, and escalate issues promptly.
• Execution Management
• Coordinate multiple workstreams, ensuring timely completion and resolving interdependencies.
• Drive collaboration across enabling units (Operations, IT, HR, Finance, Legal).
• Maintain complete oversight on facility readiness / refurbishments / operational rollout

Risk, Compliance & Quality

• Maintain a proactive risk register and mitigation plans.
• Ensure ISO documentation completion and audit readiness.
• Liaise with project managers on regular basis to review work quality, ensure the project meets its standards and time lines. Ensure Compliance to all standards viz. ISO 9001, 27001, 14001, etc. & any other guidelines stated.

Financial & Resource Management

• Plan and track program budgets vs actuals.

Stakeholder Management

• Build strong relationships with internal teams and external vendors.
• Capture feedback and implement continuous improvement initiatives.
• Manage all external contracts with 3rd Party vendors and sub-contractors.
• Define, develop and execute standard reports and dashboards to senior management. This also includes defining and publishing custom reports and MIS unique to specific Project and Program.
• Evokes creative and innovative thinking from team members while helping them to bring their ideas and career plans to fruition.

Indicative KRA's/Budgetary and Revenue Responsibilities

• New Project Roll Out
• Project Schedule Management
• Client satisfaction and stakeholder engagement.
• Project Execution
• 5Project Tracking & Monitoring and Stakeholder communication
• Compliance with ISO and audit requirements.
• Team skill inventory and expertise management including Training of personnel
• Projects resource management and performance management of personnel

Requirements

Qualification & Experience (Education, Experience, specific knowledge, skills, understanding, attitude)

Education: Minimum:

• Graduate or globally recognized equivalent degree.
• Project Management Professional Certification or globally recognized equivalent degree.
• Additional: (preferred)
• CA or any financial background
• Proficient with Arabic language

Experience:

• 5 - 8 years Management experience in Projects or related industry
• At least 3 years hands-on Project delivery/execution
• Preferred 2 to 3 years of work experience in Big 4 or any other major consulting firms
• Experience in dealing with Government departments.

Functional Competencies

• Entrepreneurship
• Business Analysis
• Quality & Service Orientation
• Project Management
• Teamwork & Collaboration
• IT Expertise
• Communication
• Diversity Sensitivity
• Delivering Results
• Personal & Professional development
• Networking
• Leadership

Additional Requirements

• Proficient in use of computers - word processing, data base management, spreadsheets etc.
• Excellent verbal and written communication skills in English.
• Proficiency in additional languages would be a plus.
• Willingness to travel on long duration assignments within the country and internationally; capacity to put in long hours and also work in un-structured environments