Description

Job Description

The University of Maryland Baltimore (UMB), Change Management & Advisory Services is seeking an Organizational Change Management Analyst or Senior Organizational Change Management Analyst.

The ideal candidate will personally connect with the Administration and Finance Guiding Principles which closely mirror UMB's core values: Respect and Integrity, Well-Being and Sustainability, Equity and Justice, and Innovation and Discovery.

Benefits: Exempt Regular

UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development, along with additional exciting perks that employees can take advantage of. This position participates in a retirement program that must be selected and is effective on your date of hire. Exempt regular staff receive a generous PAID leave package that includes over 4 weeks of vacation accrued each year, 15 paid holidays, 3 personal leave, unlimited accrual of sick time, and comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job).

UMB is a public university and constituent institution of the University System of Maryland. All employees are expected to work primarily physically within the State of Maryland.

Essential Functions - Organizational Change Management Analyst

• Apply a structured methodology (i.e., Prosci) to creating change management strategies.
• Support and participate in change management initiatives that enable desired organizational changes with positive benefits and minimum disruption of business processes.
• Create, in coordination with supervisor, the foundational change management plans containing actionable deliverables: communication plan, sponsor roadmap, coaching plan, training plan, and resistance management plan.
• Support creating and delivering communications including, but not limited to newsletter, website, email, information sessions, focus groups, and townhall coordination.
• Consult, coach, and support project teams, senior leaders, and people managers through transitions.
• Identify and manage anticipated resistance.
• Develop relationships with stakeholders and maintain a working knowledge of existing business processes to understand the impact of changes and contribute to transition planning.
• Assess change impact using appropriate tools and assessments.
• Define and measure success metrics and monitor change progress.
• Administer post-implementation surveys and monitoring to collect data, perform analyses and measure the results of changes.
• Perform other duties as assigned.

Essential Functions - Senior Organizational Change Management Analyst

• Apply a structured methodology (i.e., Prosci) to creating change management strategies.
• Lead change management initiatives that enable desired organizational changes with positive benefits and minimum disruption of business processes.
• Create and execute the foundational change management plans containing actionable deliverables: communication plan, sponsor roadmap, coaching plan, training plan, and resistance management plan.
• Lead the creation and delivery of communications including, but not limited to newsletter, website, email, information sessions, focus groups, and townhall coordination.
• Consult, coach, and support project teams, senior leaders, and people managers through transitions.
• Identify and manage anticipated resistance.
• Develop relationships with stakeholders and maintain a working knowledge of existing business processes to understand the impact of changes and contribute to transition planning.
• Assess change impact using appropriate tools and assessments.
• Define and measure success metrics and monitor change progress.
• Administer post-implementation surveys and monitoring to collect data, perform analyses and measure the results of changes.
• Perform other duties as assigned.

Qualifications:

MINIMUM QUALIFICATIONS - Organizational Change Management Analyst
Education: Bachelor's degree preferably in business, management, or related field.

Experience: Three (3) years of business operations with organizational financial, payroll, and/or human resources systems analyzing and optimizing processes and systems. Experience with UMB Quantum applications preferred. OR Seven (7) years in business of business operations or administration with at least three (3) organizational financial, payroll, and/or human resources systems analyzing and optimizing processes and systems without a bachelor's degree.

Preferred Certification/Licensure: Certified Prosci Change Management Practitioner, Project Management Professional (PMP), or similar.

Other:

• An understanding of how people go through change and the change process, experience with Prosci ADKAR model and/or large-scale organizational change is a plus. Experience and knowledge of change management principles, methodologies, and tools.
• Exceptional communication skills both verbal and written and active listening skills.
• Ability to clearly articulate messages to a variety of audiences.
• Ability to establish and maintain strong relationships and influence others toward a common vision or goal.
• Flexible and adaptable to working in ambiguous and fast paced situations.
• Forward looking with a holistic approach.
• Organized with a natural inclination for planning strategy and tactics.
• Able to work effectively at all levels of an organization.
• Acute business acumen and understanding of organizational issues and challenges.
• Comfortable working in a team, collaboratively with and through others.
• Self-starter with a drive to make a difference in the department and organization.

KNOWLEDGE, SKILLS, ABILITIES:
Knowledge of position requirements. Knowledge of all applicable requirements, regulations, and laws. Skill in effective use of applicable technology/systems. Ability to effectively communicate both verbal and written thoughts, ideas, and facts. Ability to work cooperatively with others and independently. Ability to demonstrate, understand, apply, and adhere to the UMB Core Values of Respect and Integrity, Well-being and Sustainability, Equity and Justice, and Innovation and Discovery.

MINIMUM QUALIFICATIONS - Senior Organizational Change Management Analyst
Education: Bachelor's degree preferably in business, management, or related field.

Experience: Four (4) years of business operations with organizational financial, payroll, and/or human resources systems analyzing and optimizing processes and systems. Experience with UMB Quantum applications preferred. OR eight (8) years in business of business operations or administration with at least four (4) organizational financial, payroll, and/or human resources systems analyzing and optimizing processes and systems without a bachelor's degree.

Preferred Certification/Licensure: Certified Prosci Change Management Practitioner, Project Management Professional (PMP), or similar.

Other:

• An understanding of how people go through change and the change process, experience with Prosci ADKAR model and/or large-scale organizational change is a plus.
• Experience and knowledge of change management principles, methodologies, and tools.
• Exceptional communication skills both verbal and written and active listening skills.
• Ability to clearly articulate messages to a variety of audiences.
• Ability to establish and maintain strong relationships and influence others toward a common vision or goal.
• Flexible and adaptable to working in ambiguous and fast paced situations.
• Forward looking with a holistic approach.
• Organized with a natural inclination for planning strategy and tactics.
• Able to work effectively at all levels of an organization.
• Acute business acumen and understanding of organizational issues and challenges.
• Comfortable working in a team, collaboratively with and through others.
• Self-starter with a drive to make a difference in the department and organization.

KNOWLEDGE, SKILLS, ABILITIES:
Knowledge of position requirements. Knowledge of all applicable requirements, regulations, and laws. Skill in effective use of applicable technology/systems. Ability to effectively communicate both verbal and written thoughts, ideas, and facts. Ability to work cooperatively with others and independently. Ability to demonstrate, understand, apply, and adhere to the UMB Core Values of Respect and Integrity, Well-being and Sustainability, Equity and Justice, and Innovation and Discovery.

Hiring Range: Organizational Change Management Analyst $79,000-$88,000; commensurate with education and experience. OR Senior Organizational Change Management Analyst $94,000-$104,000; commensurate with education and experience.

UMB is committed to cultivating a diverse and inclusive workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, ancestry or national origin, sex, pregnancy or related conditions, sexual orientation, gender identity or expression, genetic information, physical or mental disability, marital status, protected veteran's status, or any other legally protected classification.

If you anticipate needing a reasonable accommodation for a disability under the Americans With Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request . You may also contact leave_and_accom@umaryland.edu . Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.

The University of Maryland, Baltimore prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. Read the UMB Notice of Non-Discrimination for more information.