Description

Role Overview

 The Membership Manager is an innovative, collaborative, and community-minded professional who serves as a dedicated advocate for the Chamber’s 650+ member businesses. The ideal candidate for this position is an experienced and visionary leader in membership organizations, sales, and technology.

This role is centered on building and nurturing relationships; consulting with members to help them maximize the value of their membership, supporting their growth through marketing and sales guidance, and championing the business community through engagement with tourism trends, policy conversations, and local partnerships.

The Membership Manager reports to the Executive Director.

Areas of Focus

Member Advocacy & Retention

Serving as the primary advocate for current members is the cornerstone of this role. The Membership Manager ensures that members are actively engaged, well-supported, and deriving meaningful value from their Chamber membership.

Serve as a trusted advisor and first point of contact for member businesses.
Conduct regular membership visits and outreach to assess satisfaction, identify needs and strengthen relationships.
Consult with members on how to best leverage membership benefits, resources and the Chamber network.
Provide general guidance on marketing, sales and business development best practices.
Identify and facilitate partnership and cross-promotional opportunities among members.
Advocate on behalf of the business community in response to tourism shifts, policy changes and local economic developments.
Manage and maintain accurate member records, billing and accounts receivable in ChamberMaster.
Membership Sales & Recruitment

While member retention is the primary focus, growing the membership base is also an important part of this role.

Identify and pursue prospective member businesses throughout the Chamber region and York County.
Conduct outreach via phone, email and in-person meetings to secure new memberships.
Develop and implement strategies to grow membership using industry best practices.
Track and analyze membership data to inform recruitment and retention efforts.
Advertising & Sponsorships

Support the Chamber’s advertising and sponsorship goals across publications, digital platforms and events.
Build and maintain relationships with sponsors and advertising partners.
Assist in identifying new sponsorship and fundraising opportunities.
General Chamber Support

Provide support to the Executive Director on ad-hoc projects, event logistics and day-to-day office needs.
Contribute to the Chamber’s marketing initiatives and community outreach.
Be a visible, positive representative of the Chamber in the community
Some nights and weekends required

Qualifications

Knowledge, Skills & Abilities

Excellent verbal and written communication skills.
Strong relationship-building skills with the ability to connect authentically with diverse business owners and community stakeholders.
Client-first mindset with a consultative, solutions-oriented approach.
Excellent sales skills with the ability to develop and build long-term relationships.
Superior organizational skills with the ability to manage multiple priorities independently.
Proficiency in Microsoft Office, Google Suite, WordPress, social media platforms and Canva.
Strict confidentiality of member and organizational information.
Education & Experience

Bachelor’s Degree in Business, Marketing, Communications, Tourism, or a related field preferred.
3-5 years of experience in client services, account management, membership organizations, or a related field.
Demonstrated success in a client-facing role requiring relationship management and consultative selling.

Compensation & Benefits

Salary range $55,000-65,000
Unlimited time off
Dental, short-term disability and a standard Aflac policy are offered
The Kennebunk Kennebunkport Arundel Chamber is an equal opportunity employer. We are a hardworking team that respects and supports each other, our members, and our community.

Requirements

Knowledge, Skills & Abilities

Excellent verbal and written communication skills.
Strong relationship-building skills with the ability to connect authentically with diverse business owners and community stakeholders.
Client-first mindset with a consultative, solutions-oriented approach.
Excellent sales skills with the ability to develop and build long-term relationships.
Superior organizational skills with the ability to manage multiple priorities independently.
Proficiency in Microsoft Office, Google Suite, WordPress, social media platforms and Canva.
Strict confidentiality of member and organizational information.
Education & Experience

Bachelor’s Degree in Business, Marketing, Communications, Tourism, or a related field preferred.
3-5 years of experience in client services, account management, membership organizations, or a related field.
Demonstrated success in a client-facing role requiring relationship management and consultative selling.