About Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.

• We never settle by constantly striving for better.

• We are in it together by supporting one another and those we serve.

• We make an impact by taking initiative and delivering exceptional experience.

Benefits Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits

• 401(k) savings plan with dollar-for-dollar match up to 5%

• Tuition Reimbursement

• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary The Manager, Hospitality Operations provides system-level leadership and operational support for hospitality services across Baylor Scott & White Health. This role partners with facility leaders and operational teams to drive service excellence, operational performance, regulatory compliance, and patient-centered experiences.

The position supports strategic initiatives, performance improvement, financial stewardship, and operational standardization across multiple facilities. As a Registered Dietitian, the manager serves as a resource to Clinical Nutrition Services and maintains working knowledge of clinical nutrition operations and EPIC workflows to support collaboration, compliance, and operational decision-making.

Essential Functions

• Provides leadership and operational support for hospitality services across multiple facilities.

• Partners with facility leaders and service providers to achieve operational, financial, quality, and customer experience goals.

• Leads and supports process improvement, standardization, and strategic initiatives.

• Analyzes operational and performance data to identify opportunities and drive results.

• Supports regulatory compliance, accreditation readiness, safety, and quality improvement activities.

• Collaborates with interdisciplinary teams to improve service delivery and patient experience.

• Serves as a resource for Clinical Nutrition Services, applying knowledge of clinical nutrition operations and EPIC workflows to support performance improvement, reporting, and operational alignment.

Key Success Factors

• Knowledge of healthcare hospitality operations, service excellence, and performance improvement.

• Strong leadership, communication, relationship-building, and project management skills.

• Ability to analyze operational, financial, and customer experience data to drive results.

• Knowledge of healthcare regulations, accreditation standards, and quality practices.

• Ability to manage multiple priorities and support system-wide initiatives.

• Effective collaboration and influence across all organizational levels.

• Working knowledge of clinical nutrition operations and the role of Registered Dietitians in healthcare.

• Experience utilizing EPIC and other healthcare systems to support reporting, workflow optimization, and operational decision-making.

Belonging Statement We believe that all people should feel welcomed, valued and supported.

Qualifications

Education Required:

• Master's degree or equivalent experience

• Bachelor's degree plus 3 years' experience above minimum

Experience required:

• 5 years' experience

Credentials Required

• Registered Dietitian (RD) or Registered Dietitian Nutritionist (RDN)

Licensed Dietitian (LD), State of Texas

(Qualifications and credentials retained as requested.)