Description

Join a team that supports your career growth, advancement, and expanding opportunities.

As a Loan Service Manager III within the Client Service team, you will lead a diverse team to deliver high-quality service and consistent execution. You will partner with stakeholders to interpret needs, identify trends, and translate insights into practical solutions. You will help protect clients and the firm by supporting a strong control environment and effective issue management. You will drive operational efficiency through strategic planning, process improvement, and automation. You will build strong relationships through effective communication, conflict management, and stakeholder influence.

Job responsibilities

• Partner with Risk, Compliance, and business stakeholders as a first-line control partner; manage and escalate risk matters and ensure effective issue management.
• Govern the efficiency and quality of data operations supporting critical customer and internal stakeholder segments.
• Lead strategic planning for customer reference data and metric governance to improve consistency and transparency.
• Define and evolve the organization's AI strategy aligned to business objectives and responsible AI principles; establish and maintain governance frameworks and compliance guidelines.
• Establish and lead cross-functional AI pillars to prioritize initiatives using value/viability frameworks and decision tools.
• Develop and execute strategic plans to enhance service center operations through process improvement and automation.
• Strengthen detection and prevention approaches that help mitigate fraud and reduce financial and reputational risk.
• Identify trends and implement innovative solutions to meet client needs and improve service delivery.
• Build and maintain strong partnerships with internal stakeholders and clients to drive shared outcomes.

Required qualifications, capabilities, and skills

• Bachelor's degree or equivalent experience in accounting, finance, or a related field.
• Minimum of 6 years of experience in data analysis and syndicated lending.
• Knowledge of investment banking products, specifically loans.
• Demonstrated proficiency in strategic planning and process automation to improve operational performance.
• Advanced conflict management skills with experience resolving complex client issues and complaints.
• Strong digital literacy, including experience using emerging technologies to enhance operations and client service.

Preferred qualifications, capabilities, and skills

• Experience in banking or financial services (commercial and/or investment banking) with proven leadership and people management capabilities.
• Proficiency with banking platforms and analytics tools (including LIQ) to support decision-making and solution design.
• Continuous improvement mindset with experience identifying, implementing, and sustaining process enhancements.
• Ability to apply cultural intelligence when engaging with diverse clients and teams.
• Experience mentoring team members and leading projects to deliver measurable client and business outcomes.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.