Description

Make a visible impact by leading high‑stakes audits and certifications that strengthen our servicing excellence. You'll grow your skills, expand your influence across key stakeholder teams, and build a rewarding career with clear mobility pathways. Join a culture that values innovation, collaboration, and continuous improvement. Benefit from mentorship, professional development, and opportunities to sharpen compliance and project leadership skills. Be part of a team committed to operational excellence and client success.

Job summary:

As an Associate Audit Lead in the Agency and Institutional Capital Servicing team, you lead end‑to‑end audit and certification activities that reinforce compliance and operational integrity. You serve as the primary contact for agency auditors and master servicers, coordinating responses, ensuring timely submissions, and elevating audit readiness. You apply current servicing guidelines and regulatory requirements, proactively addressing gaps and driving process improvements. You collaborate closely with servicing, asset management, compliance, legal, and technology partners, communicating results and actions to senior leaders. Your work helps strengthen controls, enhance client confidence, and support business growth.

You will join a high‑performing team focused on continuous improvement, automation, and clear, actionable reporting. You'll design sustainable certification processes, standardize documentation practices, and help operationalize regulatory changes. Your ability to translate complex requirements into practical workflows will empower teams and streamline audits. Expect hands‑on exposure to agency protocols and the opportunity to shape audit strategy. This role offers meaningful responsibility and the support to advance your career.

Job responsibilities:

• Lead and coordinate responses to external auditors, agencies (Fannie Mae, Freddie Mac), and master servicers, including data gathering, documentation review, and process walkthroughs.
• Serve as the primary servicing contact and overall audit lead.
• Ensure timely, accurate submission of audit materials, certifications, and supporting evidence.
• Maintain and apply current knowledge of agency and securitized servicing guidelines, policies, and regulations.
• Monitor servicing activities to ensure compliance with standards and internal controls; remediate gaps prior to audits.
• Oversee preparation, maintenance, and control of servicing documentation and audit trails.
• Develop and implement processes for ongoing certifications and audit readiness.
• Prepare management reports summarizing audit findings, remediation actions, and certification status.
• Recommend and implement process improvements; advise teams on audit and certification best practices.
• Collaborate with servicing, asset management, compliance, legal, and technology teams to align on audit activities; communicate results to senior leaders.
• Manage multiple audit projects, plans, timelines, and resources to meet deadlines.

Required qualifications, capabilities, and skills:

• Bachelor's degree in business, finance, real estate, or a related field.
• Minimum five years of commercial real estate (CRE) agency servicing experience with direct involvement in audits and certifications.
• Expertise in preparing, organizing, and maintaining audit deliverables, evidence files, and audit trails.
• Ability to implement and oversee document control and servicing systems for compliant, efficient retrieval.
• Ability to analyze complex data sets to identify trends and support audit objectives.
• Experience reviewing processes, identifying control gaps, and recommending improvements.
• In‑depth knowledge of Fannie Mae and Freddie Mac servicing guidelines and audit protocols.
• Strong understanding of commercial mortgage servicing operations, investor requirements, and regulatory compliance.
• Demonstrated effectiveness liaising among auditors, stakeholders, and senior leaders; ability to present clear audit reports and executive summaries.
• Ability to resolve audit issues, address findings, and implement corrective actions within agreed timelines.
• Proficiency with servicing systems and Microsoft Office; strong written and verbal communication skills.

Preferred qualifications, capabilities, and skills:

• Advanced degree or relevant certifications (e.g., CAMS, CPA).
• Experience interpreting and applying complex regulatory changes in servicing environments.
• Success in high‑volume, fast‑paced operational settings.
• Ability to develop and interpret quantitative performance reports.
• Experience with large loan portfolio sales.
• Familiarity with strategy or workflow software.
• Experience with agency portals.

Required or Additional Information:

• Visa sponsorship is not available for this position.
• Work schedules will be full‑time in office, on a 40‑hour per week schedule.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.