Description

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.

As a Lead Software Engineer at JPMorgan Chase within the Consumer and Community Banking - NBA Delivery Platform team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.

Job responsibilities

• Leads the design, development, and evolution of a highly scalable, reliable GraphQL platform with exceptional performance and high availability across multiple teams and services.
• Drives platform strategy and technical roadmap, making design decisions that balance current needs with long-term scalability and maintainability.
• Establishes and champions observability, monitoring, and alerting standards across the platform, designing proactive solutions to detect and resolve issues before they impact users.
• Leads the development of automation strategies for CI/CD pipelines and infrastructure-as-code practices, creating reusable patterns and frameworks that accelerate delivery across engineering teams.
• Designs and oversees intuitive self-service developer experiences, including APIs, tooling, documentation, and integration patterns that enable teams to adopt platform services independently.
• Mentors and guides engineers across the organization, conducting technical reviews, providing architectural guidance, and fostering a culture of engineering excellence.
• Drives continuous improvement in platform reliability, performance, and developer productivity through metrics-driven insights and innovation.
• Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
• Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
• Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years of applied experience
• Proven leadership experience in mentoring engineers, leading technical initiatives, and driving architectural decisions across teams.
• Advanced in one or more programming language(s) in scripting and automation using Typescript, Go, Rust, Python, or similar languages.
• Deep hands-on experience with Terraform and infrastructure-as-code practices for managing complex, multi-environment infrastructure.
• Advanced knowledge of containerization and orchestration technologies, including Docker, Kubernetes, and service mesh architectures.
• Strong expertise in GraphQL architecture, schema design, and RESTful API principles, with experience designing and implementing API standards and strong architectural thinking, with proven ability to decompose complex problems, evaluate trade-offs, and make pragmatic technical decisions.
• Extensive experience designing and implementing CI/CD pipelines, build automation, and deployment strategies.
• Expert-level proficiency with version control workflows (Git/Bitbucket) and distributed systems monitoring using tools such as Splunk, DataDog, Dynatrace, or CloudWatch.
• Proficiency in automation and continuous delivery methods
• Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• In-depth knowledge of the financial services industry and their IT systems

Preferred qualifications, capabilities, and skills

• Production experience architecting, building, and scaling GraphQL platforms serving multiple teams or business units.
• Extensive experience with AWS cloud architecture and services, including architectural patterns for high availability and disaster recovery.
• Advanced knowledge of AWS services including EKS, ECS Fargate, IAM, VPC design, CloudWatch, X-Ray, ElastiCache-Redis, RDS Aurora Postgres, MSK, and KMS.
• Preferred proficiency in at least one of the following modern programming language (Java, Bash, Groovy, or similar), with ability to review code and provide technical guidance.
• Proven track record designing and implementing comprehensive observability solutions (metrics, logging, tracing, alerting) and automating complex CI/CD workflows using Jenkins, Spinnaker, or similar platforms.
• Experience with GraphQL Federation, schema governance, entity resolution, distributed architecture patterns, and developer tooling ecosystems.
• Experience leading platform migrations, large-scale refactoring efforts, or greenfield platform initiatives.

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.