Description

Join us to shape the future of conversational experiences and advance your career in a dynamic, inclusive environment.

As an Experience Design Senior Associate within the Chase Operations team, you will play a key role in creating seamless and engaging voice and chat interactions for our products and services. You will collaborate with cross-functional teams to deliver user-centric solutions that align business objectives with the needs of a diverse range of users.

Job responsibilities

• Designs and develops elegant voice and chat interaction solutions, ensuring consistency across products and platforms
• Applies advanced knowledge of conversation frameworks and user journey mapping to enhance engagement and satisfaction
• Conducts data-driven analyses of voice interactions to inform design decisions and generate actionable insights
• Collaborates with teams to incorporate inclusive design and accessibility guidelines for all users
• Operates with an iterative design mindset, using user feedback and analytics to improve voice experiences
• Assists in analyzing market trends and user research to inform strategic design decisions

Required qualifications, capabilities, and skills

• Three years in user experience design, conversation design, or a similar role focused on voice-enabled digital products
• Masters or Bachelors degree in Design, HCI, Behavioral Sciences, Linguistics, or related fields, or equivalent professional experience
• Proven ability to create engaging and functional voice or chat interfaces using industry-standard tools such as Lucid, Miro, Figma, or Voiceflow
• Experience designing and optimizing voice user experiences across multiple platforms, including mobile chat and voice assistants
• Demonstrated ability to interpret conversational data and transform it into actionable insights

Preferred qualifications, capabilities, and skills

• Experience in B2B or B2C environments with voice or conversational products
• Experience with generative AI and large language models to enhance conversational design and automation

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.