Description
GENERAL DESCRIPTION OF POSITION
To supervise and participate in all operational phases of the emergency communications program.
Incumbent will supervise activities and oversee work of Emergency Communications Dispatchers,
including setting schedules, reviewing work, approving leave, determining training needs and providing
training, assisting in policy development, and reviewing operations in order to make recommendations
for goals, objectives, and improvements.
In addition, the Emergency Communications Lead will perform all dispatching duties in support of
public safety emergency services; receive and route emergency and non-emergency telephone and radio
calls; dispatch police, fire, and ambulance to calls for service; and operate a variety of communication
equipment including radio, telephone, and computer systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Plan, prioritize, assign, supervise, and review the activities of the assigned division; oversee the
work of Emergency Communications Dispatchers; monitor employee performance objectives;
prepare employee performance reviews; provide or coordinate employee training; work with
subordinate employees to correct deficiencies; implement discipline procedures. This duty is
performed daily, approximately 30% of the time. - Review the work of subordinates to ensure compliance with departmental policies and procedures,
participate and lead staff meetings to review departmental services, procedures and activities;
coordinate staff schedules; ensure appropriate allocation of staff resources. This duty is performed
daily, approximately 5% of the time. - Participate in the development of policies and procedures; monitor work activities to ensure
compliance with established policies and procedures; make recommendations for changes and
improvements to existing standards and procedures. This duty is performed as needed,
approximately 5% of the time. - Recommend and assist in the implementation of goals and objectives; implement approved policies
and procedures. This duty is performed as needed, approximately 5% of the time. - Participate in the selection of Emergency Communications personnel. This duty is performed as
needed. - Prepare and present reports and other necessary correspondence; provide staff support to assigned
department and other City personnel; approve reports and records; respond to and resolve difficult
and sensitive citizen inquiries and complaints. This duty is performed as needed, approximately 5%
of the time. - Assist in developing training programs for Emergency Communications. This duty is performed as
needed, approximately 5% of the time. - Receive emergency service calls from the public requesting law enforcement, ambulance, fire or other
emergency service; determine nature, location and priority of emergency; dispatch emergency units as
necessary; answer regular phone lines transferring, referring or receiving information. This duty is
performed daily, about 10% of the time. - Monitor radio console with multiple channels and monitor 911 emergency lines; enter and cancel
entries in the assigned system; monitor non-emergency lines and transfer calls to appropriate locations;
operate various communication equipment in the performance of communication activities. This duty
is performed daily, about 5% of the time. - Answer non-emergency calls for assistance; take reports over the telephone; answer and dispatch
maintenance service emergencies during evenings, weekends and holidays; contact appropriate
personnel for response. This duty is performed daily, about 5% of the time. - Monitor radio traffic from multiple radio channels; process all requests of police, fire, ambulance
personnel on radio as needed; record and document by computer entry all calls dispatched; provide
timely and accurate directions to public safety units responding to emergency calls; maintain daily log
of all field calls and units dispatched. This duty is performed daily, about 5% of the time. - Operate the Mobile Command Vehicle and systems to support emergency responders in the field. This
duty is performed as needed, about 5% of the time. - Operate the in-house computer system for call entries and inquiries; use telecommunications systems
to coordinate emergency calls and relay information and assistance requests involving other law
enforcement, emergency medical and fire agencies; monitor and operate TDD as needed. This duty is
performed daily, about 5% of the time. - Enter, update and retrieve information from NCIC and other criminal information systems relating to
wanted persons, warrants, stolen property, vehicle registration, stolen vehicles and other information.
This duty is performed daily, about 5% of the time. - Perform data entry of various records in to the computer system; validate all files entered in to the
computer; enter impounds into the computer; release impounds. This duty is performed daily, about
2% of the time. - Assist in the creation and maintenance of departmental information, data files, and equipment. This
duty is performed daily, about 3% of the time. - Good attendance is required. This duty is performed daily.
- Works in a manner safe to the individual and other people; keeps work area clean and safe; follows
safety rules and safe work practices; uses safety equipment as required. This duty is performed daily. - Maintain confidentiality of information. This duty is performed daily.
- Perform any other related duties as required or assigned.
INITIATIVE AND INGENUITY
SUPERVISION RECEIVED
Under direction from the Police Chief and/or Communications Director where a definite objective
is set up and the employee plans and arranges own work, referring only unusual cases to
supervisor.
PLANNING
Considerable responsibility with regard to general assignments in planning time, method, manner,
and/or sequence of performance of own work; may also occasionally assist in the planning of work
assignments performed by others within a limited area of operation.
DECISION MAKING
Performs work operations which permit frequent opportunity for decision-making of minor
importance and also frequent opportunity for decision-making of major importance; the latter of
which would affect the work operations of other employees and/or clientele to a moderate degree.
MENTAL DEMAND
Close mental demand. Operations requiring close and continuous attention for control of operations.
Operations requiring intermittent direct thinking to determine or select the most applicable way of
handling situations regarding the organization's administration and operations; also, to determine or
select material and equipment where highly variable sequences are involved.
ANALYTICAL ABILITY / PROBLEM SOLVING
Moderately structured. Fairly broad activities using moderately structured procedures with only
generally guided supervision. Interpolation of learned things in somewhat varied situations.
SUPERVISORY RESPONSIBILITIES
Carries out supervisory responsibilities in accordance with the organization's policies and applicable
laws. Responsibilities may include but not limited to interviewing, hiring and training employees;
planning, assigning and directing work; appraising performance, rewarding and disciplining employees;
addressing complaints and resolving problems.
Supervises a shift consisting of three to five Emergency Communications Dispatchers performing duties
in the Public Safety Center.
RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT
Occasionally responsible for organization's property where carelessness, error, or misappropriation
would result in moderate damage or moderate monetary loss to the organization. The total value for the
above would range from $5,000 to $150,000.
ACCURACY
Probable errors would normally not be detected in succeeding operations and could possibly affect
organization-patron relationship, involve re-work, or additional expenditures in order to properly resolve
the error. The possibility of such errors would occur quite frequently in performance of the job. May also
cause inaccuracies or incomplete information that would be used in other segments of the organization
as a basis for making subsequent decisions, plans, or actions.
ACCOUNTABILITY
FREEDOM TO ACT
Generally controlled. General processes covered by established policies and standards with
supervisory oversight.
ANNUAL MONETARY IMPACT
The amount of annual dollars generated based on the job's essential duties / responsibilities.
Examples would include direct dollar generation, departmental budget, proper handling of
organization funds, expense control, and savings from new techniques or reduction in manpower.
None. Job does not create any dollar monetary impact for the organization.
IMPACT ON END RESULTS
Modest impact. Job has some impact on the organizations end results, but still from an indirect level.
Provides assistance and support services that facilitates decision making by others.
PUBLIC CONTACT
Regular contacts with patrons, either within the office or in the field. May also involve occasional selfinitiated contacts to patrons. Lack of tact and judgment may result in a limited type of problem for the
organization.
EMPLOYEE CONTACT
Contacts with other departments or offices and also frequently with individuals in middle level positions;
consulting on problems which necessitate judgment and tact in presentation to obtain cooperation or
approval of action to be taken. Also, important contacts with associates as required in advanced
supervisory jobs.
USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Regular use of highly complex machines and equipment; specialized or advanced software programs.
WORKING CONDITIONS
Normal working conditions as found within an office setting, wherein there is controlled temperature
and a low noise level, plus a minimum of distractions.
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee
encounters while performing essential functions of this job. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential functions and expectations.
Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for
varied time cycles as prescribed by the tasks.
While performing the functions of this job, the employee is regularly required to sit, use hands to finger,
handle, or feel, talk or hear; frequently required to reach with hands and arms; and occasionally required
to stand, walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision
abilities required by this job include close vision; and color vision.
ADDITIONAL INFORMATION
Knowledge of:
- Operations, methods, practices, and performance of emergency communications in support of
public safety emergency services - Modern office procedures, methods and equipment
- Principles of supervision, training and performance evaluation
- Principles and procedures of record keeping and basic report preparation
- Adult learning and training methods
- Basic principles and operation of computer databases and geographical information systems
Ability to:
- Perform emergency communications in support of public safety emergency services
- Supervise, train, and evaluate emergency communications dispatch staff
- Operate audio and visual presentation equipment
- Perform minor repairs to electronic equipment and computer software
- Operate portable telecommunications and electronic equipment in field situations
- Work a non-standard schedule, which includes different shift lengths, nights, weekends, required
overtime, and on-call requirements. - Must possess excellent communication skills and must possess fluent command of the English language,
understand and use proper grammar, and be able to communicate clearly and effectively; to all levels of
the organization, both verbally and in writing
Experience and Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and
abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience:
Three years of public safety dispatch experience and have passed a written test and/or oral
board exam given by the Moore Police Department.
Education:
High school diploma or equivalent (GED).
License or Certificate:
Possession of, or ability to obtain, a valid Oklahoma driver's license.
Possession of, or ability to obtain, Communications Officer I certification from the Association
of Central Oklahoma Governments (ACOG).
Possession of, or ability to obtain, Certified Training Officer certification from the Association
of Central Oklahoma Governments (ACOG).
Possession of, or ability to obtain, Emergency Medical Dispatch certification through Priority
Dispatch.
Possession of, or ability to obtain, Emergency Medical Dispatch-Quality Assurance certification
through Priority Dispatch.
WORKING CONDITIONS
Environmental Conditions:
Office environment; exposure to computer screens; occasional work in emergency public safety
environment; exposure to emergency and disaster situations; working in and near natural and man-made
disasters; exposure to inclement weather conditions; possible exposure to noise, dust, grease, smoke,
fumes and gases when assisting in emergency calls; possible exposure to hazardous chemicals, high
voltage and toxic materials.
Physical Conditions:
Essential and marginal functions may require maintaining physical condition necessary for sitting for
prolonged periods of time; general manual dexterity. Must be able to perform attached essential job
functions.
Essential and other important responsibilities and duties require maintaining physical condition
necessary for standing and sitting for prolonged periods of time; manual dexterity.
Employee must lift items such as supply boxes. Requires vertically transferring items weighing up to ten
(10) pounds.
Employee must carry supplies from one location to another. Requires horizontally transferring items
weighing up to ten (10) pounds.
Employee must sit at a workstation for periods of time. Requires a tolerance of seated posture for
prolonged periods of time.
Employee must operate keyboard. Requires use of hands and fingers for inputting information into
computer system.
Employee must view computer screen. Requires use of eyes to read computer screen continuously
throughout the day.
Employee works in a City building at a workstation. Employee must tolerate working environment with
inside controlled temperatures
Requirements
JOB SUMMARY
Incumbents supervise and participate in all phases of the emergency communications program. Duties
include overseeing Emergency Communications Dispatchers, scheduling, approving leave, reviewing work,
identifying and providing training, and assisting with policy and operational improvements. The Emergency
Communications Lead also performs full dispatching duties in support of public safety emergency services.
EDUCATION, EXPERIENCE, AND LICENSES
- High school diploma or equivalent (GED)
- Three years of public safety dispatch experience
- Possession of, or ability to obtain, a valid Oklahoma driver's license
- Possession of, or ability to obtain, Communications Officer I certification from the Association of
Central Oklahoma Governments (ACOG) - Possession of, or ability to obtain, Certified Training Officer certification from the Association of
Central Oklahoma Governments (ACOG) - Possession of, or ability to obtain, Emergency Medical Dispatch certification through Priority
Dispatch - Possession of, or ability to obtain, Emergency Medical Dispatch-Quality Assurance certification
through Priority Dispatch
NOTE: Applicants must pass a written and/or oral board exam given by the Moore Police Department
to advance to the interview process.
Selected applicants for this safety-sensitive position must pass a background investigation and drug test
prior to employment and will be subject to random drug testing throughout employment.
Application and additional information about this job can be found at
https://www.cityofmoore.com/911hiring
or email dispatch-hiring@cityofmoore.co
