Description

Summary

About the Property

A boutique lifestyle hotel located in the heart of the City's historic Gaslamp Quarter, Andaz San Diego offers contemporary living spaces blending contemporary design and vibrant social spaces. Opened in 1913 for the World's Fair celebrating the Panama Canal, the hotel overlooks downtown San Diego and is surrounded by some of the city's most dynamic nightlife, dining, and cultural attractions. It's storied architectural past is home to the Gaslamp Quarter's largest rooftop, featuring a restaurant, bar and pool. 159 art-driven rooms & suites feature creative, décor, modern amenities, and layouts ranging from standard to loft-style suites with unique features like spiral staircases leading to private cabanas - all emphasizing the hotel's Californian-cool aesthetic.

What are the additional benefits to working at Andaz San Diego?

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. Hyatt has the best to offer including: paid PTO, medical health care, 401k and company match after 1 year of service, paid FamilyBonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals, discount parking during shifts, and many more!

About the Role

The Director of Operations is a key executive leader responsible for overseeing the daily operational performance of our boutique lifestyle hotel located in San Diego's historic Gaslamp Quarter. This role provides strategic direction and hands-on leadership across the Rooms Division, including Front Office and Housekeeping, as well as front-of-house Food & Beverage operations for the hotel's restaurant and banquet venues. The Director of Operations ensures operational excellence, financial performance, guest satisfaction, and alignment with the hotel's brand standards. This role is ideal for a dynamic hospitality leader who thrives in a high-energy, design-driven, guest-centric environment. The Director of Operations reports directly to the General Manager. In the absence of the General Manager, the Director of Operations shall oversee all aspects of the hotel's operation.

Key Responsibilities

• Operational Leadership - Oversee all Rooms Division functions, including Front Office, Guest Services, and Housekeeping, ensuring exceptional service delivery and operational efficiency.
• Food & Beverage Oversight - Provide leadership to the hotel's front-of-house restaurant and banquet operations, ensuring seamless service, brand alignment, and revenue optimization.
• Financial Performance - Analyze, interpret, and act on financial statements, forecasts, labor reports, and departmental P&Ls to drive profitability.
• Team Development - Mentor, coach, and develop department heads and supervisors, fostering a culture of accountability, empowerment, and service excellence.
• Guest Experience Management - Champion guest satisfaction initiatives, resolve escalated issues, and ensure brand-consistent service standards across all touchpoints.
• Cross-Department Collaboration - Partner with Finance, Sales & Marketing, Security, Engineering, and Revenue teams to support hotel-wide goals and initiatives.
• Compliance & Standards - Ensure adherence to safety, cleanliness, brand, and regulatory standards.

The salary range for this position is $98,400 - $160,000 . This is the range for this position that Andaz San Diego reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

All Candidates must be in possession of identification proving authorization to work in the United States. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• Division Head experience: Minimum of 3-5 years as an Associate Division / Division head in a full-service hotel environment.
• Rooms Division expertise with deep knowledge of Front Office and Housekeeping operations.
• F&B Leadership understanding overseeing restaurant and/or banquet front-of-house teams.
• Financial acumen including the ability to read, interpret, and act on financial statements and operational reports.
• Proven ability to lead, inspire, and develop diverse hospitality teams.
• Strong communication, problem-solving, and guest-relations skills.
• Experience in boutique, lifestyle, or independent hotel environments strongly preferred.
• Strong communication skills and a natural ability to connect with guests and team members.
• Proficiency with Outlook, Microsoft Word, Excel, PMS and other supportive computer programs. Opera Cloud and Evention experience a plus.
• Ability to multitask, stay calm under pressure, and make thoughtful decisions.
• Flexible schedule, including nights, weekends, and holidays.