Description

Job Summary

Join our dynamic team as a Privacy Governance Operations Sr. Associate, where you will play a pivotal role in shaping and enhancing our global privacy program. This is an exciting opportunity to work across a complex global organization, delivering cross-functional initiatives that drive compliance and innovation. Your expertise will be crucial in navigating privacy regulations and fostering a culture of data protection.

As a Privacy Operations Lead - Senior Associate within our dynamic team, you will perform hands-on execution of privacy operations tasks while also leading the day-to-day work of analysts. Key responsibilities include executing and maintaining procedures and job-aides in alignment with internal privacy policies/standards/procedures, mailbox management, and routing Individual Rights requests to relevant teams, documentation organization and management, access management and reporting. You will collaborate with internal and external partners to maintain a robust operational process and control environment. Additionally, you will support audit and controls-related activities, including providing evidence, narratives, and presenting walkthroughs.

Job Responsibilities

• Oversee the execution of and provide hands-on support relating to the day-to-day work assignments and SLA execution of the operations team.
• Manage and optimize mailbox operations, including triaging, routing, and responding to privacy-related inquiries and requests.
• Conduct routing reviews to ensure requests are directed to the appropriate teams and handled in accordance with established procedures.
• Assist in developing, implementing, and maintaining procedures and job-aides in compliance with relevant data protection laws and regulations (e.g., GLBA, CCPA).
• Monitor and ensure compliance with privacy regulations and internal policies.
• Collaborate with legal, compliance, controls, and other departments to ensure privacy compliance.
• Monitor and report on risks and escalated issues.
• Stay current with changes in privacy laws and regulations and update processes and procedures accordingly.
• Assist the Privacy Operations Manager in the development and implementation of privacy-related projects and initiatives.
• Complete management reporting related to trends, initiatives, and performance metrics.
• Participate in audit, compliance, and controls reviews and testing.

Required Qualifications, Skills, and Capabilities

• Minimum of 3 years of experience in operations with a background in privacy, data protection, or a related field.
• Proven ability to manage multiple tasks and projects simultaneously.
• Strong business analysis and analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• High level of integrity and ethical standards.
• Experience using automation techniques to streamline operational processes.
• Using Alteryx and AI tools to work with documents, reports, text, and data sets for tasks like summarization, extraction, and analysis.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.