Description

JPMorganChase is reimagining Chase Tower Chicago to deliver premier client and amenity spaces. We are seeking a strategic Dining Manager to lead the employee dining program, partnering with top vendors and stakeholders to enhance the workplace experience. This senior leader will collaborate across Amenity Services, Technology, and corporate functions, supporting a dynamic environment for 8,000 employees and visitors daily, and ensuring our amenity spaces remain active and engaging throughout the day.

As a Dining Manager on the Amenity Services team, you will drive the vision and daily operations of Chase Tower Chicago's employee dining, collaborating with top vendors and stakeholders to deliver innovative, high-quality dining solutions. You'll oversee a vibrant environment for 8,000 employees and visitors, ensuring amenity spaces are engaging throughout the day. Your leadership will foster excellence, hospitality, and well-being, positioning Chase Tower Chicago as a leader in workplace amenities and employee experience.

Job responsibilities

• Strategically develop and implement multi-concept dining programs, including chef-driven and branded concepts.
• Effectively oversee branded concepts and ensure alignment with organizational standards.
• Consistently demonstrate leadership by integrating cross-functional teams toward shared objectives.
• Clearly communicate and organize priorities to drive operational excellence.
• Directly leverage food and beverage experience to lead transformation initiatives.
• Proactively manage vendor relationships, performance, and compliance with branding and operational standards.
• Diligently implement and monitor KPIs, healthy dining standards, and risk management activities.
• Innovatively drive digital dining solutions and collaborate on new program strategies.
• Regularly analyze market trends, consumer insights, and competitive benchmarks to inform menu and program development.
• Collaboratively manage budgets, financial reporting, and cost-saving initiatives with finance partners.
• Swiftly resolve service issues, ensuring timely communication with stakeholders and continuous improvement in dining operations.

Required qualifications, capabilities and skills

• Demonstrate strong client focus in all interactions and operations.
• Exhibit excellent oral and written communication skills.
• Apply business management and analytical skills to drive results.
• Develop and write comprehensive business cases.
• Utilize Microsoft Office Suite, including PowerPoint, Excel, and Word.
• Manage vendor teams across varying levels of experience.
• Lead multi-unit foodservice operations.
• 10+ years of relevant foodservice experience in restaurant or business environments.
• Develop and execute long-term program strategies.
• Oversee project management and ensure timely delivery.
• Manage budgets, crisis situations, and integrate technology solutions such as digital tools, mobile ordering, self-service kiosks, and contactless payment systems.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.