Description

Employment Status:

Full time (29-40 Hrs)

Type of Employment:

Staff

# of openings:

1

Location:

ASU-Jonesboro

Proposed Salary Range:

$40,000

Closing:

11/14/25

Please note: All postings close at 12 A.M. CST on the closing date. A-State participates in E-Verify.

Position Summary:

The Assistant Ticket Manager is responsible for performing a wide variety of fiscal related tasks that are standard or regular support duties within an assigned department or program and for researching financial data and preparing reports. This position is governed by Generally Accepted Accounting Principles, state and federal laws, and agency/institution policy.

Duties & Responsibilities:

• Have working knowledge of Ticketing Software
• Primary contact for Athletics game days
• Develops an understanding of athletics ticket and donation pricing structure
• Reconcile season, individual (home and away) games and special events with Finance Department and the computerized ticketing system and Respond to Internal Auditor's audit reports as needed
• Oversee payment accounting for lifetime, employee and special season tickets. Initiate timelines on renewals and on-sales for in house and online sales for Athletic events.
• Assist with reconciling sales deposits and transfer funds at the conclusion of events. Make payments/refunds via Direct Pay as needed.
• Maintain current and permanent records of all season ticket holders in football, men's and women's basketball, volleyball and baseball, Fowler & Theatre, and Arena events as needed
• Assist with the upgrade and maintenance of both Ticketing Hardware and Software. Be able to communicate computer issues with both the A-State ITS Department on campus and the Ticketing Software Company
• Assist with customer notification of ticketing on-sales; including e-mail blasts and event layouts
• Scanner & pedestal set up for game days
• Answer ticket office telephones supplying customers with event and other ticket information; perform phone charge transactions to sell tickets; take phone messages for ticket staff members when necessary
• Wait on public ticket customers at box office window; perform cash, check and charge transactions to sell tickets
• Handle all customers in a pleasant and professional manner • Assist in coordination of event/game ticket reservations/will call/staffing.
• Be familiar with policies and procedures of the A-State Central Box Office, First National Bank Arena, Arkansas State University, Sun Belt Conference and the NCAA.
• Report to Ticketing Manager
• Perform other duties as assigned by the Box Office Manager or Ticketing Manager.

Knowledge/Skills/Abilities:

Knowledge of accounting principles and database management
Knowledge of Ticket Master/Archtics applications or equivalent software is strongly preferred
Knowledge of applicable laws, regulations, and policies of assigned section
Knowledge of NCAA compliance procedures as it relates to Athletic Ticketing is preferred
Knowledge of customer service techniques

Able to work in a fast paced environment
Ability to comprehend and assimilate technical and business related documents
Ability to apply policies and procedures and other applicable regulations associated with assigned department or program
Ability to conduct research, perform quantitative quality assurance reviews, and prepare reports

General Days/Hours:

Monday - Friday
8:00 a.m. - 5:00 p.m.
Work all athletic events
Additional hours as requested and/or needed
Regular and reliable attendance

Other:

Please note: all position postings close at 12:00 A.M. CT on the position closing date

Minimum Qualifications:

The formal education equivalent of an earned Bachelor's Degree in a related field

Other job related education and/or experience may be substituted for all or parts of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee

E-Verify Participation Notice:

https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

E-Verify Right to Work:

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf