Description

JHU Carey Business School is seeking an experience educational programming professional for the position of Assistant Director of Executive Education. This position will work with the Director of Client Learning Solutions to independently manage all operational and academic functions of a portfolio of programs for the Office of Executive Education at the Carey Business School. The Assistant Director will work alongside other program managers to make up an Executive Education program design and delivery team. The Assistant Director is responsible for pre-planning through to the delivery of Executive Education programs, managing enrollment, coordinating all logistics, both on-site and virtual delivery, facilitation of remote sessions, and day-to-day operations for the team's assigned portfolio of programs.

Specific Duties & Responsibilities

Program Management and Administration (65%)

• Work closely with faculty to confirm program details, coordinate program material, arrange IT and AV needs, and provide classroom support when programs are in session.
• Be the primary contact for faculty and participants for all pre, during, and post program-related support.
• Work closely with other Carey Business School support departments to include operations, media services, operations, catering, and other constituents to ensure appropriate operational support.
• Maintain records to document faculty material, participant feedback, schedules, vendors, and evaluations associated with program delivery.
• Work in collaboration with the Course Production Project Manager on the design and redesign of programs on Canvas.
• Use Salesforce to track and manage participant enrollment and cancellations, and other program-related data.
• Coordinate, process, and track program purchases and other expenses.

Enrollment Management (20%)

• Develop and maintain quality control systems for data integrity, compile data and prepare reports as needed.
• Serve as subject matter expert regarding certificate requirements, advising participants and making additional recommendations as needed.
• Troubleshoot participant technical issues.
• Create procedures for credential and badging evaluation.

Continuous Improvement (15%)

• Create, document and manage workflow procedures and processes for integration of Salesforce and other applications.
• Provide leadership in the development of goals and accountability.
• Focus the program team on achieving program goals.
• Serves as the liaison between faculty, technical application vendors, administrative offices, and students.

Special Knowledge, Skills, & Abilities

• Excellent attention to detail.
• Ability to work independently to trouble-shoot issues.
• Ability to exercise administrative judgment and discretion and assume responsibility for consequences and results of actions.
• Exercise mature judgment, sensitivity, and diplomacy when dealing with all internal and external constituents.
• Experience working with CRM and LMS systems.
• Experience working with software applications such as Microsoft Office (Word, Excel, Power Point, and Outlook) is required.
• Exceptional oral and written communications skills, including ability to interact with all levels of employees, participants, executives, and high-level external stakeholders while maintaining professionalism.
• Must be able to set and manage multiple priorities and respond quickly to changing needs and goals.
• Willing to work with internal and external contacts to coordinate and distribute information necessary to complete tasks involving multiple departments and staff.

Minimum Qualifications

• Bachelor's Degree.
• Three years progressively responsible experience in program administration in an academic environment.
• Additional education may substitute for required experience and additional experience may substitute for required education to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Four or more years' experience in all aspects of academic program administration.
• Experience with Salesforce CRM and Canvas LMS is strongly preferred.

Classified Title: Academic Program Administrator
Job Posting Title (Working Title): Assistant Director of Executive Education
Role/Level/Range: ACRP/03/MC
Starting Salary Range: $48,000 - $84,100 Annually ($64,000 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: Monday-Friday with occasional evenings and Saturdays to accommodate business needs
Exempt Status: Exempt
Location: Hybrid/JH at Harbor East
Department name: Corporate Education
Personnel area: Carey Business School