Description

Join a high-impact team shaping the future of Business Banking Risk. You will lead strategic initiatives that strengthen our risk and control environment while streamlining how we operate. Partner across Credit Risk Centers, National Credit, Monitoring, and Special Credits to deliver measurable outcomes and sustainable change. This is a visible role with executive exposure, ownership, and room to innovate. If you thrive at the intersection of strategy, controls, and execution, we want to meet you.

As a Vice President, BB Governance and Transformation - Strategy and Execution in Business Banking Risk, you will lead high-priority projects that advance our risk strategy, strengthen our control framework, and enable scalable, efficient processes across the portfolio.
You will translate strategy into action, orchestrate change across complex stakeholder ecosystems, and ensure disciplined delivery in alignment with regulatory expectations and business priorities. The role offers significant accountability, cross-functional collaboration, and the opportunity to influence firmwide outcomes through thoughtful design, strong governance, and precise execution.

Job Responsibilities:

• Lead and deliver complex, high-impact projects across the Business Banking Risk book of work from initiation through benefits realization, ensuring scope, timeline, and outcomes are met.
• Develop and execute transformation roadmaps that streamline processes, reduce risk, and enhance control effectiveness across Credit Risk Centers, National Credit, Monitoring, and Special Credits.
• Drive structured change management plans (communications, training, adoption metrics) to embed new processes and behaviors at scale.
• Establish clear governance, routines, and reporting to track progress, manage dependencies, and escalate risks/issues with timely remediation.
• Partner with 2nd Line of Defense (2LOD) to assess, strengthen, and evidence risk and control frameworks, including policy alignment and control design/effectiveness.
• Facilitate executive-ready updates, storytelling, and decision materials that translate analytics and project status into crisp business outcomes.
• Identify and implement process improvement opportunities using data-driven problem solving and continuous improvement methodologies.
• Conduct stakeholder mapping and influence across diverse teams to align priorities, secure buy-in, and resolve conflicts.
• Monitor market, regulatory, and business environment changes to proactively adjust program priorities and mitigate emerging risks.
• Define and track KPIs/OKRs, benefits, and control health indicators to ensure delivery of intended outcomes and sustainable controls.
• Mentor project teams and contribute to best practices in governance, delivery discipline, and risk management.

Required Qualifications, Capabilities, and Skills:

• Minimum 7 years of experience delivering large, cross-functional projects or programs in financial services within project management, risk management, or transformation roles.
• Demonstrated ability to operate autonomously, set direction, and drive results on complex initiatives with limited oversight.
• Strong risk and controls acumen with hands-on experience working with 2LOD and implementing robust control frameworks.
• Proven change management experience, including stakeholder engagement, communications, and adoption measurement.
• Exceptional executive communication skills with experience preparing and presenting to senior leadership.
• Track record of creative problem-solving and implementing innovative, data-driven solutions.
• Strong collaboration and influence skills across complex stakeholder groups and lines of business.
• Proficiency with program governance, RAID management (risks, assumptions, issues, dependencies), and status reporting.
• Ability to adapt to shifting market conditions and organizational priorities while maintaining delivery discipline.
• Analytical mindset with experience defining and tracking benefits, KPIs, and control health metrics.
• Bachelor's degree required.

Preferred Qualifications, Capabilities, and Skills:

• Advanced degree (e.g., MBA, MS in Finance, Risk, or Operations).
• Experience in Business Banking, Credit Risk, Monitoring, or Special Credits functions.
• Certification in project or change methodologies (e.g., PMP, PRINCE2, Agile, Prosci).
• Experience with process improvement frameworks (e.g., Lean, Six Sigma) and control testing/design.
• Familiarity with regulatory expectations relevant to credit risk and operational risk in financial services.
• Proficiency with portfolio management and reporting tools (e.g., JIRA, Confluence, PPM platforms) and data visualization.
• People leadership experience, including mentoring and developing project teams.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.\n